Question about DISH Network DVR-625 DTV Receiver / 100-Hours Video Recorder

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DISH NETWORK RECEIVER 625 WONT STAY RUNNING???

My receiver wont stay on. when the power button is pushed on, the hard drive runs, the fan inside runs but then the power button goes off after about 10 seconds and wont stay running. throughout the day, the power button will come on and off but I cant get satelite signal. I didnt have any bad weather to cause that and I've done ALL of the power/reset stuff that they tell you to do, along with removing the card, when you call the dish network people. I dont want to have to replace it, it seems that they only give me ****, this is the third box that has failed me and I even have it hooked up to an expensive power surge protector. I have recorded things on the box that I just dont want to lose. any ideas???? PLEASE

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  • Dennis Kierulf Ordinante

    Hi! I will be more than glad to assist you in this concern. The problem on your dvr is power on and off. Lets try to isolate the problem, have you try unplugging the power of the dvr from the surge protector? If not, lets unplug it from the surge protector for 1minute then plug in directly to the wall outlet, I know you have a very expensive surge protector, i just want to isolate the problem, sometime the surge protector does not give the 100% current needed by the dvr system that is why it reach that way..it only protect equipment from any power surge.. granting the when you plug in to the wall outlet, it will turn the receiver on and it will turn off by itself and after a few seconds it should turn on with all lights lit up, the green, blue and amber or the green and amber only.. then you will see attention 015, finish the progress and it will also download the programming guide and it show a picture, observe it for a few a hours, granting it didnt do it again, then you just fix the problem, problem is from the surge protector, but just in case it happen after the troubleshooting that you did, call 1-800-333-3474 and ask for a replacement of the dvr or do an upgrade to a vip 722 or 722k dvr receiver. this receiver is capable of hooking up an external hard drive, so that in the future, all the recorded events that you have will not be lost even the dvr hard drive fails, you can transfer the recorded events to the external hard drive. The reason Im suggesting for an upgrade, the 625 dvr receiver have a problem and to avoid any inconvenience in the future about the recorded event, go for an upgrade instead of replacing the box, it might happen to you again in the future.. if you have any query ,pls feel free to get in touch.

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Unfortunately, there is no way of saving your DVR, i would ask Dish for an upgrade to a Vip series rec, for example a 622 or 722 which can allow the use of an external hard drive. it also sounds like your root problem is with the voltage in the outet your dvr in connected to, try to plug directly into wall, if it is already, have an electrician check your voltage to prevent future issues.

Posted on Nov 13, 2009

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