Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Printer not working Canon MP390 All in One

Moved printer from room to room and now the computer doesn't recognize the printer, Uninstalled everything, reloaded everyting and connected USB to PC and front of MP390 and or USB to Back of MP390. Nothing, doesn't print.
Will copy in color.

Susan 408-859-9061

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5 Suggested Answers

Beni S-P
  • 1006 Answers

SOURCE: Canon MP 530

1) One of your USB devices have faulted, or is causing a resource conflict (or similar)
-- Remove all USB devices, and reboot.
2) Your USB chip/ports have been damaged.
-- Find a spare HardDisk or bacjup your data and re-install Windows and see how that goes.
3) Your Power Supply Unit (PSU) isnt supplying enough power to your PC (usually caused by a Video card upgrade). Try a more powerful PSU ... 400watts should do the trick
4) Bad memory (RAM) can cause wierd problems. run memtest for an hour to make sure your memory is ok

It seems that many people are still getting the 'USB Device not Recognized' problem from time to time. Unfortunately there is no easy fix.
Firstly, it's recommended that you make sure every one of your motherboard drivers are completely up-to-date, but you probably already knew that.
In XP, after a USB port isn't used for a long while the USB driver built into the OS sets the OHCI controller to suspend. When you plug a device back in, it can sometimes fail to 'wake up' properly. This problem was supposedly fixed in SP1 but there is a related registry hack that may still be able to help.
Run regedt32.exe and navigate to;
Create the Usb key if it doesn't already exist. Under this key, create a new DWORD value called DisableSelectiveSuspend and give it a value of 1. Then restart the PC.
A long shot perhaps, but I recall having similar problems with a USB hub built into my Microsoft keyboard and adding this key seemed to solve it. It wouldn't hurt in trying .
Alternatively, removing all entries relating to USB in Device Manager and all associated USB drivers will force XP into refreshing the USB driver stack.
Begin by unplugging all USB devices, then use Add/Remove Programs in Control Panel to uninstall any USB driver software. Next, boot up into safe mode and go to Device Manager. Once in device manager make sure 'Show hidden devices' is checked under the View menu. Uninstall all device entries in this order;
1. USB peripheral devices (printers etc.)
2. HID and/or Composite USB (Human Interface Devices) You're using PS/2 input devices so you may not have this entry.
3. USB Root Hub(s)
4. USB Host Controller(s) (Universal or Enhanced Host Controllers)
Then boot back into Windows (not safe mode) and it should populate the Root Hubs & Host controllers again. Proceed to plug your USB devices back in, starting with your powered hub. Be aware that most USB printers and scanners need to have their drivers installed first before you plug them in.
Hopefully some of this may be of help, let us know how you get on.

Posted on Nov 03, 2007

  • 16 Answers

SOURCE: printer not responding to the computer

I had a similar problem with a Multipass F30 - check that the Canon Service "mpservice" is running. In the situation I had it was set to automatic, but the service was stopped. You can locate the Services by going to the Control Panel, then Performance & Maintenance if you are using catagory view or directly to Administrative Tools if in Classic View. Double click on Administrative Tools and then open Services. Scroll down and locate mpservice to see if it is running. I hope this helps.

Posted on Jan 13, 2008

  • 1 Answer

SOURCE: Canon MP780 issue on Mac OS/X

I just noticed that I had the telephone cable connected to the "Telephone" port on the back of the Fax/Printer. When I switched it to the "Line" port, suddenly the clicking stopped and the Memory/In Use light went off. Now we will see if I can Fax something. Hope this works for you too!

Posted on Oct 04, 2008

  • 22 Answers

SOURCE: printer not printing color or black and white properly.

Dont do anything such stupid things go to authorised service center do will do the needful

Posted on Mar 05, 2009

  • 696 Answers

SOURCE: Whant to print wireless with my Canon MP390 printer


No this will not work as the printer has no way to install the dongle into it's operating system.

In order to make it wireless you will need either a wireless access point if the printer already has an ethernet port a wireless USB print server if not.

Look at model # PM111UW on for refernece.


Posted on May 28, 2009

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ahh..sorry..thought you might like it that way..anyway, the only way to do this is to remove the s/w that's in other language, and re install english language version

you can get that set here.

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