Question about Canon MultiPASS MP390 All-In-One InkJet Printer

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Printer prints light and dark. Sometimes not at all. Ink tank was recently replaced and I deep cleaned print head.

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It may need a new printhead since they wear out sometimes or get plugged up. Number is
QY6-0054-000 around $50.00

Posted on Jun 25, 2009

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Printer fault


The Canon Pixma IP 4000 printer has a self-diagnosing print head error notification system. Generally the "Alarm/Power" light will flash and tell you what kind of problem you might be having with your print head.
You can also run tests yourself to identify problems.

Look at the "Alarm/Power" light and see how many times it's flashing.
If it flashes orange 11 times consecutively, that means there is a print head alignment issue. Perform deep cleaning, then move the printer away from any strong light sources.
To deep clean, click the Maintenance tab in the "Printers" folder.
Then click the "Deep Cleaning" icon. You can select all colors, black, or selected colors. Click on "Execute."
If it flashes orange five times consecutively, that means there is a print head error.
Reseat the print head, then reset the printer.
To reseat the print head, make sure the printer is on.
Open the paper output tray and top cover.
Make sure the print head holder is in the center and open the inner cover. remove all the ink tanks.
Raise the print head lock lever and remove the print head.
Reseat the print head and lock the lever.
Replace the ink tanks.


Check to see if the ink is ejecting normally from the print head nozzles by running a test.
Press and hold the "Resume/cancel" button.
When the Power lamp flashes twice, release the button.
Examine the printed output.
Use the references below to compare your output to what Canon suggest is correct.
If the output is incorrect, then perform deep cleaning, if necessary repeat twice.

Replace the ink tanks if you're unable to get a good result by following the previous steps. make sure the printer is on, lift the top cover.
The print head holder will move to the center.
Press on the tab to release the tank.
Unwrap a new tank.
Make sure you can see the air hole and insert the new tank until you hear a firm click.
Repeat for the other tanks if you suspect from your print test that they have failed.



http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=357&modelid=10239 - SupportDetailAct

Apr 23, 2013 | Office Equipment & Supplies

2 Answers

PRINTER COLOR PROBLEMS


o.k. I can give you a few tips that may be of assistance.

you need to run a printer alignment page like you do when you put in new cartridges.

unplug your printer plug it back in.
open door and take out print ink cartridges.
put them back in and then close the door.

It should now prompt you to do a test alignment page.

Also, Another thing to try is to hit file, top left of page, hit print, click properties. color tab.

make sure you are printing high quality on chose different color management options.

FINALLY TRY THIS:

When Printing Becomes Faint or Colors are Incorrect

When printing becomes faint or colors are incorrect, even if ink remains in
the ink tanks, the print head nozzles are probably clogged. Follow the
procedures below to maintain the print head.
Important Before maintaining the print head, check the following;
􀁺 Open the front cover and make sure that the ink tank
contains ink. If it is out of ink, replace it.
􀁺 Ensure that all the orange tape of the ink tank has been
peeled off.
􀁺 Press "PUSH" on the ink tank and ensure that the ink tank
is installed securely.
􀁺 Increase the Print Quality setting in the printer driver
-----------------------------------------------------------------------------------
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print
head nozzles, and to verify print head alignment. Use this function when printed results are
blurred or the color is incorrect.
1 With the printer on, load a sheet of Letter-sized paper in the printer.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 25.
3 Print the Nozzle Check Pattern.
(3) When the confirmation message is displayed, click OK.
When the confirmation message is displayed after the nozzle check pattern has
been printed, click OK.
See "Examining the Nozzle Check Pattern" on page 52.
Note Nozzle check pattern printing can be executed also from the printer
itself. With the printer on, load a sheet of Letter-sized paper in the
printer. Hold the RESUME/CANCEL button until the POWER lamp flashes
--------------------------------------------------------------------------------------
Print Head Cleaning
Clean the print head if you suspect that the nozzles might be clogged. Cleaning the print
head consumes ink, so perform print head cleaning only when necessary.
The print head can be cleaned also from the printer itself. With the printer on, load a sheet
of Letter-sized paper in the printer. Hold the RESUME/CANCEL button until the POWER lamp
flashes once.
1 Ensure that the printer is on.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 25.
3 Start Print Head Cleaning.
(1) Click the Maintenance tab.
(2) Click Cleaning.
(3) Select the print head to be
cleaned.
(4) Click Execute.
-------------------------------------------------------------------------------------------
Print Head Deep Cleaning
If print quality does not improve by standard print head cleaning, try performing print head
deep cleaning, which is a more powerful process. Print head deep cleaning consumes ink,
so perform this procedure only when necessary.
1 Ensure that the printer is on.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 25.
3 Start Print Head Deep Cleaning.
(1) Click the Maintenance tab.
(2) Click Deep Cleaning.
(3) Select the print head to be
deeply cleaned.
(4) Click Execute
-------------------------------------------------------------------------------------------
Aligning the Print Head
This operation must be carried out when using the printer for the first time. Aligning the
print head positions allows you to print without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with
automatic print head alignment only.
1 With the printer on, load a sheet of Letter-sized paper in the printer.
2 Open the Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start Menu" on
page 25.
3 Print the pattern.
(1) Click the Maintenance tab.
(2) Click Print Head Alignment.
(3) Check that paper is loaded in the
printer and click OK. If a message
warning you not to perform other
operations appears, click OK.
It takes about one minute to start
___________________________________________________

this covers everything you should solve the problem with my advice.

please give me a good rating for my time and effort! Thank You


Mar 28, 2010 | Canon i860 InkJet Photo Printer

1 Answer

Hi, (MX850) My blue ink has stopped printing. I




Performing Maintenance:




Note :
Be sure to install the ink tanks in the correct order indicated by the label on the Print Head Holder. The machine will not print if an ink tank is installed in the incorrect position.
Step 1
Printing the Nozzle Check Pattern.




If lines are missing or if white streaks appear


Step 2
Print Head Cleaning.

If the problem is not resolved after performing Print Head Cleaning twice


After cleaning the Print Head, print and examine the nozzle check pattern (Step 1) again.


Step 3
Print Head Deep Cleaning.



If Print Head Deep Cleaning does not resolve the problem, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. If the problem is still not resolved and if you are sure that the ink didn't run out, then the Print Head may be damaged. Contact your Canon service representative.

Hope this helps.
All the best.

Mar 11, 2010 | Canon PIXMA MX850 Multifunction Printer

1 Answer

Black ink cartridge holder not working , can not print with black ink cartridge holder, when i use the colored ink holder printer works ok


The problem you are describing is with the black ( BC-10 ) print head and not with the printer.

1. Check your black ink tank and be sure it is not dry.

2. Run the printer through one DEEP cleaning cycle and see if that improves the print.

If your black ink tank is full, and the deep cleaning cycle produces no improvement, you will need to replace the BC-10 print head.

Mar 11, 2010 | Canon BJC 85 InkJet Printer

2 Answers

The colour is faint, a new catridge was installed


Hi there,
When printing becomes faint or colors are incorrect, even if ink remains in the ink tanks, the print head nozzles are probably clogged. Follow the procedures below to clean the nozzles.

Step 1 : Printing the Nozzle Check Pattern.
If white stripes are noticeable
Step 2 : "Aligning the Print Head"
If print quality is poor
Step 2 : "Print Head Cleaning"
if the problem remains
Step 3 : Print Head Deep Cleaning"
if the problem still remains
Step 4 : Replacing Ink Tanks.

Note : * If the ink tank replacement does not resolve the problem, contact the Customer Care Center.
* You will be alerted if low ink warning is enabled.
* When the Maintenace button on the operation panel is pressed, the maintenance mode is shown. Numbers and functions that can be selected on the maintenance mode as follows :
01 : Printing the Nozzle Check Pattern
02 : Print Head Cleaning
03 : Print Head Deep Cleaning
04 : Aligning the Print Head
05 : Reset the ink counter.
06 : "Display" or "Not Display" remaining ink volume.
07 : Date and order setting.

Printing the Nozzle Check Pattern : Print the nozzle check patterb to determine whether the ink ejects properly from the print head nozzles and to verify print head alignment. Use this function when printed results are blurred or the color is incorrect,
1) With the printer on, load a sheet of Letter paper in the printer.
2) Print the Nozzle Check Pattern.
a) Press the Maintenance button,
b) The Maintenance icon and 01 appear on the LCD.
c) Press the OK button. The nozzle check pattern is printed.
3) Examine the nozzle check pattern output by the printer.
a) Lines missing in this pattern indicate that the print head of black ink requires cleaning. Perform the Print Head Cleaning.
b) White stripes in this pattern indicate that the print head of color ink requires cleaning. Perform the Print Head Cleaning.
c) Uneven patterns indicate that the print head requires alignment.
Perform Aligning of Print Head.
d) Noticeable white stripes in this pattern indicate that the print head require alignment.
Perform Aligning of Print Head.

Print Head Cleaning : Clean the print head if you suspect that the nozles might be clogged. Cleaning the print head consumes ink, so perform print head cleaning only when necessary.
1) Ensure that the printer is on.
2) Start print head cleaning.
a) Press Maintenance button.
b) Press right arrow once to display 02 on the LCD.
c) Press the OK button.
Important : Do not perform any other operations until the print head cleaning finishes. This takes about 50 seconds.
Note : After the print head cleaning finishes, print the nozzle check pattern to verify that the print head nozzles are clean.
If the problem persists, perform printhead deep cleaning.

Print Head Deep Cleaning : If print quality does not improve by standard print head cleaning, try print head deep cleaning, which is more powerful process. Print head deep cleaning consumes ink, so perforn this procedure only when necessary.
1) Ensure that the printer is on.
2) Start Print Head Deep cleaning.
a) Press Maintenance button.
b) Press right arrow twice to display 03 on the LCD.
c) Press the OK button.
Important : This process takes one or two minutes to complete so simply wait until the Power lamp stops flashing.
Note : After printhead deep cleaning finishes, print the nozzle check pattern to verify that the printhead nozzles are clean.
If the printhead is still not clean after the second deep cleaning, replace the ink tank.
If ink tank replacement does not resolve the problem, the print head may be worn out. Contact the Customer Care Center.

Hope this helps.
Please rate my response.
Thanks.

Have a good day.

Dec 07, 2009 | Canon i475 InkJet Printer

3 Answers

Printer will not print black ink


Hi please try these steps:::

Right-click the printer icon, and then select 'Properties'.
2. Click the 'Maintenance' tab, and then click 'Deep Cleaning'.

maintdeep.jpg

3. Select 'All Colors', 'Black' or 'Color' for the print head to be cleaned.

allcolorsorblack.jpg



4. Read the message displayed, and then click 'OK'. The power lamp blinks and print head deep cleaning starts. (Do not perform any other operations until print head deep cleaning is complete. Print head deep cleaning takes about 1 minute.)

IF ABOVE STEPS DOESN'T WORK TRY THESE STEPS BELOW

Check ink tank vent hole The ink tank requires air to flow through it so ink can move from the reservoir to the print heads.

  1. Confirm there is no orange tape across the top of the ink tank

  2. If the orange tape is as shown in Figure (1), it is properly removed.

    ink_tank_tape.jpg

    *BCI-3's shown in this example.

  3. If the orange tape is as shown in Figure (2), remove the remaining tape to the level shown in Figure (1).

  4. Make sure each ink tank is snapped into the printer.

    IF THESE STEPS DIDNOT WORK THEN YOUR PRINTER NEEDS REPAIR(You might need to change the printer head.)

Jun 09, 2008 | Canon i850 InkJet Photo Printer

2 Answers

Printless


Follow the steps below to perform Print Head Cleaning (Windows):

Note: After confirming that the cable is connected and the printer is powered on, perform the following.
  1. Open the Printers folder.

    • For Windows XP select 'Start', 'Control Panel', 'Printers and Other Hardware', and 'Printers and Faxes'.
    • For Windows versions other than Windows XP select 'Start', 'Settings', and 'Printers'.

  2. Right-click the printer icon and select 'Properties'.

    winxp_properties.jpg

  3. Click the Maintenance tab, and then click the 'Cleaning' icon.

    ip1500_win_cleaning1.jpg

  4. Click 'OK' to continue with the print head cleaning. The power lamp will flash and print head cleaning will start. Do not perform any other operations until print head cleaning completes.

    ip1500_win_cleaning2.jpg

  5. Print nozzle check pattern by clicking on the 'Print Check Pattern' button to determine if further cleaning is necessary.

    ip1500_win_cleaning3.jpg

  6. Once the page has printed examine the nozzle check pattern.

    ip1500_win_cleaning5.jpg

  7. If the pattern does not print correctly, click the 'Exit' button to return to the Maintenance tab.

  8. Click the 'Deep Cleaning' icon.

    win_maint_deep_clean1.jpg

  9. Click the 'Execute' button.

    ip1500_win_deep_cleaning2.jpg

  10. Confirm the message, and then click the 'OK' button to start the Deep cleaning.

    ip1500_win_deep_cleaning3.jpg

  11. The Power lamp will blink and print head deep cleaning will start. Deep cleaning completes when the Power lamp stops blinking and lights. (It will take about a minute for the Power lamp to stop blinking and light solid.)

  12. Print another nozzle test pattern. If the pattern still does not print correctly, replace any ink tank that may be low, and then perform another deep print head cleaning.

  13. If printing is still not satisfactory, there may be a problem with the print head.



Nov 26, 2007 | Canon PIXMA iP1500 InkJet Photo Printer

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