Question about SanDisk Sansa e260 MP3 Player

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My 2nd Sansa e260R that's froze...

The first one I bought about 2 weeks ago was returned to the store where a diagnostics type test was done to determine whether it could be repaired or just replaced. The result...I had to have it replaced, but I didn't ask what was wrong with the first one. Now a week later, I turn on the MP3 scan for a song within the preloaded Rhapsody channels, try to go back to a previous song and it froze AGAIN!!!! Tried holding the Power button for 10 seconds and it seems to have restored my mp3

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  • JrockNerd Nov 07, 2007

    I just bought my first SanDisk Sansa e260 MP3/MP4 today, its a refurb, I tried uploading video files unsuccessfully because the Media Converter Disk wasn't included. When I plugged it into my computer to download some songs it froze, I tried holing the power button for 10 sec. but it didn't work.

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  • Master
  • 8,596 Answers

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

Posted on May 23, 2008

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Posted on Jan 02, 2017

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