Question about SanDisk Sansa e260 MP3 Player

1 Answer

My 2nd Sansa e260R that's froze...

The first one I bought about 2 weeks ago was returned to the store where a diagnostics type test was done to determine whether it could be repaired or just replaced. The result...I had to have it replaced, but I didn't ask what was wrong with the first one. Now a week later, I turn on the MP3 scan for a song within the preloaded Rhapsody channels, try to go back to a previous song and it froze AGAIN!!!! Tried holding the Power button for 10 seconds and it seems to have restored my mp3

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 8,596 Answers
Re: My 2nd Sansa e260R that's froze...

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
-Tha Mp3 Doctor

Posted on May 23, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

The software on my sansa e260r is completely gone, when i start it up it reads" load main image failed, switch to recovery mode


Firmware on the player can be reinstalled in 2 METHODS.
In both methods the player should be in USB connection mode MSC = recovery mode.
How to switch the player into MSC mode:
0. Player not connected to a computer.
1. When the e260R is not OFF, on the player press and hold the
Power/Menu button for 15 seconds to turn the device completely off.
2. Slide the Hold switch, so the orange portion shows.
3. On your PC, double-click My Computer
4. On your Sansa player, press and hold the REC button while connecting it to the PC.
5. Release the REC button when a 16MB-FORMAT drive partition appears under My Computer.

On a computer running Windows, you can use the Sansa Firmware Updater to get an automatic download of the firmware for the e260R.
How to use the Sansa Firmware Updater [METHOD 1]:
If not installed yet, get the Sansa Firmware Updater to download:
Right click the link above and Save target as... ; save the Installer to a location on your computer, install and run the updater on your computer. Select Firmware in the updater and Download Now, to start downloading the software for the player.

When you prefer to download manually or if you have another operating system, the firmware can be downloaded from the forums site [METHOD 2]:

May 30, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260r had a refresh data screen froze

Jan 22, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260r

Through the menu system on the Sansa, change your transfer setting from MTP to UMS. When you connect your Sansa, you should now see a drive in My Computer into which you can drag and drop music files.

Sep 29, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sandisk Sansa e260r

Open Windows Media Player with the Sansa connected.
Open the Songs folder that is underneath the icon of the sansa player. Left-click a song, and hit the Delete button on your computer's keyboard.

Mar 21, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Can't load music onto my sansa e260r

you need to set it back to factory settings which you will beable to if you use itunes or winamp these programs will set it back to when you first perchest it

Feb 15, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Can't load songs onto my Sansa e260r

Comment by moche, posted on Feb 09, 2008

Feb 09, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer


return it to the store you bought and they will exchange it.

Jan 24, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Sansa e280 froze

It is probably because you have folders inside of folders inside of folder... i just had the same problem and copied all the songs in a folder into the main folder IE
dont do this
sansa>music>artist>album>music file
do it like this

Dec 04, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Will not play purchased yahoo music

Check your manual or contact makers web site - there are many variations on types of players

Jul 07, 2007 | SanDisk Sansa e260 MP3 Player

3 Answers

Sansa e260R

Go to best then under music & movies click music then put vou mouse arrow on digital music then click Best Buy Digital Music Store then click Access to unlimited music › then there u go create ur account

Jun 02, 2007 | SanDisk Sansa e260 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e260 MP3 Player Logo

43 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

94113 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides