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Top feeder will not work - grabs sheet but does not go all the way thru?

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From my experience, this sounds like there is something still jammed in the document feeder. Either a torn corner of a piece or even a paper clip/staple/pencil blocking the path. There are of coarse other reasons but this by far is the most common. Good luck.

Posted on Jun 26, 2009

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I don't really want to get into this, but you sound desparate. i don't work on your model very often, so bear with me. When a sheet jams, don't just pull it out. Open the document feeder as far as you can and note where it stopped (the side tha DID NOT feed). Look for a possible obstruction or even spot of something that looks dirty or sticky. If so, remove or clean it. Look at the leading edge of the jammed sheet, see if there are any indentations that could possibly line up with a sensor flag, roller edge, etc. Last suggestion. Press down of the side of the document feeder that DID NOT feed through. If this helps, then there is a problem with the latch that holds the document feeder closed. Without seeing the unit it is difficult to diagnose correctly. Let me know one way or the other. Any observations will be helpful. Ed One more thing! Make sure the leading edges of the pages you are sending are perfectly straight and smooth. Make sure that they HAVE NOT been stapled at one time (the indentation can cause a problem)

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