Question about NorStar T7316E Corded Phone

1 Answer

I need to change the main greeting!!

All the information I have is for individual phones, but I have nothing on how to BE the system administrator. How do I login as the system administrator to change greetings and perform administrator functions?

Please help - thanks.

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  • jwerry374 Jun 25, 2009

    Thanks for getting back to me - sorry I was so vague. I want to change the message callers hear when they first call in. From your list, I'm assuming this would be the Auto Attendant.

  • jwerry374 Jun 25, 2009

    do i need to know what table i am? 1 or 2? if that's a silly question, you'll have to forgive my lack of technical knowledge about these phones :)

  • jwerry374 Jun 25, 2009

    i will try this as soon as i can - thank you so much.

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1 Answer

First of all, there are different locations for each greeting...
and you have to know which greeting you are changing.

The greeting that you are talking about:
-> is it the CCR tree? (is says - press 1 for x, press 2 for y, press 3 for z)
-> is it the Auto Attendant? (welcome to xyz company, if you know the extension of the party dial it anytime)
-> is it the General Mail box?(please leave a message after the beep)
-> is it the receptionist mailbox?(this is the receptionist personal mailbox)

In other words, what does the greeting say, maybe that might help solve this issue.

Posted on Jun 25, 2009

  • Anonymous Jun 25, 2009

    Try this. BUT make sure you listen first, BEFORE recording.

    Press Feature 983
    LOG: Dial 1020000 (3 digit EXT's) or 120000 ( 2 digit Ext's)
    Press AA
    Press Table
    Grtg table: dial the table number (1-2)
    AA menu prompt: Press CHNG to Y if display reads N, then press CHNG again
    Press PRIME (main greeting) or ALT (alternate grtg)
    Press REC


  • Anonymous Jun 25, 2009

    You will have to try both. It could be either. Just try 1, and listen first...

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