Question about Gateway 507GR PC Desktop

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I contacted Gateway support and purchased restore discs for my Gateway. My modem was fried by power surge on phone line. The restore will not complete because of a COM1 error that I receive when installing XP. I can boot in safe mode, but cannot get past the COM1 error for restoring the system. Do I need to replace the modem and driver to get past this, or is the board fried. Thanks in advance for any help you may be able to give.

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If it's a separate modem card, replace it.

If it's the built in modem, you'll need replace the mother board.

If you have an extra slot, you might be able to install a cheap add-on modem card which should override the built in. But that's a long shot may not work but worth a try.

Posted on Nov 05, 2007

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I have a Gateway 5622. S/N CCS7911011966. When I turn it on it freezes up. I would like to buy a recovery disc. Thank you Herman.

this cd can be purchased by contacting gateway suppot center via telephone. they will ask for your systems serial number and part numbers located on your pc. the replacement disk will be able for purchase using a debit or credit card for under 20 dollars.

Jan 18, 2011 | Gateway GT5622 PC Desktop

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I apparently restored the computer without saveing all of the microsoft software installed on it at the factory. I was told I had to contact you to get a disc to reinstall these programs, what do I need to...

Sorry to say but we're not connected with gateway and not sure why you're redirected here to us, but if you want to talk to a gateway tech on phone you can contact them on this number 1-800-846-2000.

Oct 27, 2008 | Gateway PC Desktops

2 Answers

I Need a e-machines restore disc for a T3302 Help Pls

Okay E-Machines was bought out by Gateway. Thru there normal downloads for that model, they don't have a part number for the restore discs.

Best thing to do is to chat with them live thru there link here:

If you would rather call, here is there phone numbers depending on whether your machine is under warranty or not:

866-586-2237* (under warranty)

877-721-7314* (out of warranty)

They can get you the part number and then you decide whether you want to purchase it from them or do your own search for the cd's cause it maybe cheaper to go with another website that sells restore discs.

Aug 19, 2009 | E-Machines eMachines Desktop PC

1 Answer

I need to reinstall XP media center on my Gateway PC

If you know somebody that has the same operating system disc (Windows XP Media Center Edition) you can use their CD to reinstall Windows and just use your product code number on your PC box.

Mar 15, 2009 | PC Desktops

1 Answer

What do I need to replace my hard drive on a gateway gt5404 deskt

Here is the support page for your PC, you may wish to contact them about a recovery disc. You can reinstall the OS without it but it's usually cheaper to order the recovery disc (plus it comes with the drivers for your unit).

Feb 22, 2009 | Gateway GT5404 PC Desktop

1 Answer

I have 2 Gateway laptop computers and in one of them the CDROM Drive got fried. I would like to replace it with the one from the other laptop. How do I exchange them?

Before beginning, review electrostatic discharge (ESD) precautions. Disconnect the power adapter, the modem and network cables, and remove the battery before removing the hard drive bay cover. Remove the RAM door whichi s secured by one screw. Now loosen the two hard drive screws and pull the DVD/CD-RW drive from the laptop. Replace the cover before restoring power or reconnecting the modem and network cables.
For Gateway go to

Aug 24, 2008 | PC Desktops

1 Answer

I need to restore my system but have no recovery discs.

Dear Sir:

I would suggest you to contact the gateway support as this is gateway computer and you will get compatible recovery cds from gateway.

All you need is the windows operating system cd and drivers cd.

Please click on the link below.

Please feel free to get back to me If you need any further assistance.

Aug 05, 2008 | Gateway PC Desktops

1 Answer

Gateway OS Restore for Win XP Home fails.

try alternate drivers for the intel chipset install dont load the ones on the cds

May 20, 2008 | Gateway 507GR PC Desktop

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