Question about Kodak EasyShare EX1011 Digital Picture Frame

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Hear a click then the panel shuts off

My EX1011 has recently started to shut off the screen after only a few minutes of viewing. At times I can still see a subtle image on the screen but the brightness is totally gone. This screen is just at two years old. Any suggestions on what can be done or is this another device for the e-recycling stack?

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Try these troubleshooting steps:

1. Turn the frame off.
2. Unplug the power cable from the wall outlet.
3. Remove any memory card or flash disk from the frame.
4. Connect the power cable directly to a wall outlet.
5. Turn the frame on.

6. Use a paper clip to press the button inside the pinhole on the back of the frame.

If after trying the above steps and the frame still have the same problem, then we need
to send the frame in for a repair as per warranty guidelines.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at www.kodak.com/go/itg

Posted on Jan 04, 2010

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The picture frame is all strips and does not show the picture

Posted on Jul 22, 2011

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Posted on Jan 02, 2017

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