Question about Creative Labs ZEN Vision:M Digital Media Player

1 Answer

Charging Problem One day I was listening to my Zen..and it was on really low battery. After a few minutes it shut off. I charged it by using my computer but it wouldn't do anything. So I bought a electrical socket charger, and charged it overnight. It turned on once, but won't turn on now. Every now and then it turns on and says rebuilding. It'll blink that it's charging...but only stays on red, and won't go to green.

Posted by on

  • udogg Nov 06, 2007

    out of battery wont charge just turns on and says low battery

  • Lynda1 Nov 06, 2007

    I connected a brand new sync cable yesterday, it worked for a short while and I deleted some photos etc. Then all went blank. The cable did not appear to be charging the device so I charged it in the car overnight. Here the blue flashing charge light appeared. Despite this and several reset attempts in which it has even rebooted twice, it will not work.

×

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had the same problem. I tried a different usb cable on the outlet plugin and it worked. Since then, i have used different USB cables. Two of them don't work. the others do.

Try a different usb cable.

Posted on Dec 16, 2007

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Zen won't charge and continually rebuilds library unsuccessfully


buy a new battery, or try cleaning the connections dist is a big problem at small devices like this...you your vacume cleaner, but BE CAREFUL!!!

Aug 25, 2009 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Zen V not charging, battery all out


Try resetting the device and charging it again. You may have to charge it for a few hours though.

Apr 14, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

CREATIVE ZEN - NOT CHARGING


Go into your lab top and click on remove hardware safety.Find your zen the click remove..Next do not unplug it,shut off your zen then you should see instantly on the zen its charging...

Mar 31, 2009 | Creative Labs Zen V MP3 Player

3 Answers

My Creative Zen won't turn on or so sizes of charging.


On the bottom is a very small hole. Put a pin in and push, it will start your creative up again.

Mar 09, 2009 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Zen m wont turn on


Well, it needs to charge via USB on your computer, so plug in your zen into the computer with the creative usb cord, and let it recharge. It may not necessarily turn on if it's really out of battery, but you can tell its charging when the switch you use to turn on and off, and hold, the light is blinking. After sometime, your Zen screen on the upper righthand corner should show a little battery and be blinking green what stage it's at in its charging. When its done charging the battery icon with be fully green, not blinking, and have a little plug icon inside of the battery icon to indicate that it is fully charged--takes a couple of hours to charge.

If that does not work, check your USB cord to make sure it's not damaged in any way. If it is, you may need to purchase a new one for better connection. And if that doesn't work, then you might need to replace the battery altogether, which I'm sure, if you are still in your manufactuer's warranty, they can do for you. After it is replaced, your zen should be good as new and ready to operate.

Hope this helps. Good luck!

Jul 17, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

CREATIVE ZEN GONE HAYWIRE


sounds like it might be either a bad firmware driver, which can be erased and reinstalled via the USB connection to your computer and a download from creative. Or the battery has gone bad, in which case you have to have it sent to creative for Repair.

Jun 29, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Zen shuts off after only playing a few songs


How long have you been doing this for (months)? You may have already drastically reduced the life of your battery

Battery
& Charging

The Zen’s battery:

The Zen uses a 3.7v rated Lithium-Ion rechargeable battery. A 3.7v rated Lithium-ion battery actually gets charged to around 4.2v with a tolerance of +/- .05v. A charge of 3.7v/3.8v is actually about a 50% SoC. At 3.3v, lithium-ion batteries have typically only utilized 70% of its 100% charge capacity.

Charging Voltage = 4.2v (4.1v)
Nominal Open-Circuit Voltage = 3.7v (3.6v)

A note on Over-Discharging and Over-Charging:

In general, Lithium-Ion batteries do not like to be overcharged (usually above 4.2v) or excessively discharged (under 2.5v-3.0v). If a Lith-ion battery falls below 1.5v, then typically you shouldn't try to recharge it at all for "safety" concerns. A fully discharged lithium-ion battery causes the formation of copper shunt in the cell which begins to get extremely hot when attempting to recharge. A lithium-ion battery should not be charged above 4.3 volts. Above 4.3 volts and the cell causes lithium metal plating on the anode. The cathode material becomes an oxidizing agent and loses stability and begins releases oxygen. This can cause the battery to heat up. Lithium-ion cells should never get above 130°C (265°F). At 150°C (302°F) the cell becomes thermally unstable and can eventually lead to a thermal runaway. These are the safety reasons why the low and high voltage cut-off and temperature sensing circuits are used. If the internal temperature of the battery gets to high, the temperature sensing circuit can initiate a mechanical pressure switch that will permanently cut-off the current path and prevent anymore charging.

How do you charge the Zen (Battery)?

It can be charged by connecting it to a USB port on a computer or by using an AC Wall Charger within the Zen's charging specs (see below).

Can I use my cell phone's AC Charger to charge my Zen?

I believe the max input voltage of the Zen is around 5v. Most devices that can charge or run off the USB host power can handle the max 5v of USB ports. 4.2 volts is usually the max Lithium ion batteries are charged to. It is usually around when the high voltage circuit is triggered and stops the charging of the battery. I would not connect a charger to the Zen that puts out more volts then 5v with an output current beyond 2400mA (2.4A) to be safe.

When and how often to charge?

To be safe, I would avoid frequent full discharges because this puts additional strain on the battery and usually shortens its life. Partial discharges with frequent recharges are better than one deep one. Recharging a partially charged lithium-ion does not cause harm because there is no "memory effect" like with older type Ni-Cd (nickel-cadmium) batteries.

Do I need to charge the Zen for hours before I use it for the first time?

With Lith-Ion batteries, the first charge isn't any different then any other charge. There is no technical need to fully charge it the first time you get it other then the fact of being able to use it longer since it will have a full charge. They are not like other types of previously used rechargeable batteries that needed the full charge at first. Most likely by the time you get everything all figured out and loaded onto the device, the battery would be fully charged anyway.

Please note: I do recommend that you at least connect the Zen to a computer while it has sufficient charge on the battery in order to properly be detected and have its devices drivers load properly. In other words, don't use your new Zen for a period of time to where you drain enough power from the battery to just come on and turn off automatically or to the point the Zen doesn't come on at all. If you do, then you may have detection and charging issues when you go to connect the Zen to the computer.

How long will the battery in the Zen last?

Lithium-Ion batteries have a life span of about 300-500 discharge/charge cycles or 2-3 years from being manufactured.

Storing or not using the Zen for long periods of time:

Lithium-ion batteries (by themselves) with no built-in voltage monitoring circuit have a really low self-discharge rate (1-2% a month) when not being used. Having the addition of voltage monitoring circuits will slightly increase the discharge rate, but should not reach the point of excessively discharging the battery to where it won't turn back on unless sitting unused for an extended period of time and if its last state before powering off was a already in a low voltage state. So, as long as you aren't storing it for long periods of time at a low discharged voltage, the battery should be ok to recharge.

Accidently left the Zen plugged into the Computer all night or for a long period of time:

I wouldn’t make a habit of doing so. Long term usage like that could shorten the life of the battery. Although you may be fine for a while, leaving it plugged in occasionally all day and night, most likely won't hurt it, but leaving it plugged in every day and night may not be a good idea. Although once it is charged to 100%, the battery's internal high voltage cut-off circuit should keep the battery from over-charging and the devices charging circuit should keep applying a trickle charge when detected a drop in charge below full. However, keeping a Lithium-ion battery plugged in and fully charged keeps the battery's temperature elevated. Exposure to prolonged elevated temperatures can cause capacity loss which can then cause the battery to no longer be able to charge or hold a charge. Plus, it may be a small chance, but there is a chance that exposure to this condition for long periods could also increase the chance of a circuit failure (charging, high voltage, temperature sensing) and allow for a severe over-charge to take place to the point of thermal runaway which has been known to cause the occasional "exploding" battery, but in most cases just melt (and take some of the device with it) or catch fire.

A note regarding USB and charging:

Per the USB specs:
USB 1.1 = Minimum supply voltage is 4.4v
USB 2.0 = Minimum supply voltage is 4.75v
Both maximum supply voltages are 5.25v and a current of 500mA.

Before the USB bus interface can begin charging a device (Zen), it must return a device identifier to the hub driver (or device driver). Once the hub driver has the returned information from the device (like power requirements, supported transfer speeds, etc.), it can then begin charging the device based on those retuned values. This process is called Enumeration. Until enumeration has completed, it may not draw more than 100mA from the bus. Once enumeration has completed, it can then begin drawing up to the 500mA allowed by the USB bus.

Jun 23, 2008 | Creative Labs Zen Digital Media Player

3 Answers

Screen won't come on. Please Help


it may be in a low power state, try a different usb cable and hook it up to a desktop computer (laptop ports are sometimes not powerful enough to charge the battery when it is in a low-power state). I had this exact same problem and that fixed it!

Also check out creative.com/support and look at their support forumns

Problems Charging, Turning On, or connecting the Zen to a computer, or upgrading firmware; Here are some things you can try:


1. If the Zen won't turn on, try using a wall charger (like the Motorola Razor) and see if it comes back on and begins charging. Wall chargers sometime will be able to output more current than the USB ports of a computer resulting in faster charging. Sometimes it is enough to turn it back on. Don't just try any wall charger though. You don't want it outputting too much power to the Zen and causing electrical damage. I would not go above a 5v charger for this since 5v, I believe, is the input power limit of the Zen.

2. If the Zen won't turn on or be recognized by the computer, try a hard reset by inserting a paperclip (or something like it) into the small "Reset" hole on the bottom of the Zen. Wait for it to rebuild the library and try again.

3. If the Zen is not detected by the computer when connected, try booting the Zen into Recovery Mode (See directions above) and do a "Clean Up". Wait for it to rebuild the library, do a hard reset and try again.

4. If the Zen is not detected by or charging from the computer when connected, make sure you are using a USB port on the back of the computer (built into the motherboard) instead of one wired to the case (front or side). That way you are using a USB port with the proper power output.

5. If the Zen is not detected by or charging from the computer when connected, make sure the USB port you are using are USB 2.0 and not v1.1. If you computer is a newer computer, this shouldn't be a problem, but if it is an older computer, it may only have USB 1.1 ports which doesn't output enough power as USB 2.0 ports.

6. If the Zen is not detected by or charging from the computer when connected, make sure you have no other USB devices plugged into the computer (front and back ports), but the Zen. That may be worth a try to see if you can get enough current from the USB ports to begin charging it again. Usually the more devices you have plugged into the USB ports, the less current that will be available for charging due to the power being shared with all other devices plugged in.

7. If the Zen is not detected by or charging from the computer when connected, make sure that the drivers are loading for it properly under Device Manager (no conflicts showing). I believe the Zen will not be detected or begin charging unless its drivers are loaded and working properly.

Storing or not using the Zen for long periods of time:


Lithium-ion batteries (by themselves) with no built-in voltage monitoring circuit have a really low self-discharge rate (1-2% a month) when not being used. Having the addition of voltage monitoring circuits will slightly increase the discharge rate, but should not reach the point of excessively discharging the battery to where it won't turn back on unless sitting unused for an extended period of time and if its last state before powering off was a already in a low voltage state. So, as long as you aren't storing it for long periods of time at a low discharged voltage, the battery should be ok to recharge.

Jun 20, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Creative Zen Vision M- battery?


need a new battery,warranty doe not cover this you could try an ac charger they do seem to work better. yes it could be because of the cold.

Feb 07, 2008 | Creative Labs ZEN Vision:M Digital Media...

Not finding what you are looking for?
Creative Labs ZEN Vision:M Digital Media Player Logo

Related Topics:

83 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

Carlos L. Burgos
Carlos L. Burgos

Level 2 Expert

620 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Mohamed Ismail
Mohamed Ismail

Level 3 Expert

462 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...