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I called up Tagged at +14159461953 and a person named Scot answered. He said they were having some database maintenance and expect the sites to be up in about 2 hours. I said the least they could have done is to be more specific and state the expected time to be up again instead of the ambiguous 'be right back' and 'it is a little crowded' messages at the homepages. he agreed.
The best thing to do is call Norton and let them know what's going on. They should be able to help you out.
That being said, I find myself hearing increasingly more negative reports about Norton. My suggestion would be to completely remove it from your system.
I use a free antivirus, and never have any problems with my computer. This is the one I use: http://download.cnet.com/Spybot-Search-Destroy/3000-8022_4-10122137.html?tag=mncol;1 It's completely free and has many features (automatic update and automatic scan/fix, immunization to protect your computer BEFORE you get a virus, etcetera.)
I've been using this program for years, and as I said, have never had any problems with my computer. If Norton is unable to solve your problem, or if you've simply become to fed up with them, that would definitely be my suggestion.
Hope that helps, let me know if you need anything else.