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DVD stopped plaing; unit turned off. DVD door

DVD stopped plaing; unit turned off. DVD door will not open and release disk. The unit screen displays ''Hello'' then ''please wait'' then turns of unit in approximately one minute.

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  • cwilson2559 Jun 25, 2009

    Tried your response. The unit still will not operate: it does the same thing.

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  • 315 Answers

Unplugging the AC cord from the back of the dvd player and then plugging it back again. Turned it back on ... check if they CD tray comes out.... if yes... insert any other CD/DVD and check if that displays ''Hello'' then ''please wait'' then turns off...

Posted on Jun 25, 2009

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I was able to fix this myself, however, I did get instructions from Sony that may or may not work. My solution was:
Unplug the unit and carefully (so the disks don't shift) move to a location where it can be easily worked on.
Remove the 9 screws holding the cover on. 2 on top, 2 on each side, and 3 at the back, along the top edge.
Carefully, may need some wiggly remove the cover. There are some rubber pads at the front of the unit that hinder the cover from sliding. Slightly wiggling and pulling to the rear will dislodge it.
Confirm all disks are properly aligned on the carousel.
Pull out any disks that are askew. They will be replaced later in the same way disks are added, through the door.
Look in the rear where the laser unit is.
Carefully slide out disks near the laser. You'll have to move some in order to tip others out.
By taking out 6-10 disks, you'll probably find there's one partially lodged in the laser unit. With adjacent disks removed you can slide the "stuck" disk out.
Plug in the unit and test to see if the grinding stopped.
Unplug the cord.
Replace the cover with the 9 screws. Some wiggly and pushing forward is needed to reseat the cover at the front.
Carefully move the unit back to where it was.
Replace cables and plug in.
Return the disks removed according to the instructions.
This took me about 15 minutes from start to finish.

The following was provided by Sony. I don't know if this works as I had fixed it before Sony responded.
IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
  1. Ensure the child lock feature is disabled.
  2. Attempt to open the disc tray.
  3. If the issue is not resolved, turn off the DVD player.
  4. Unplug the power cord from the electrical outlet for 30 seconds.
  5. Plug the power cord back into the electrical outlet.
  6. Attempt to open the disc tray.
  7. If the disc tray still does not open, simultaneously press the POWER + STOP + EJECT buttons.
  8. If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons. NOTE: This step may not apply to all models. DISC1 is not available on all DVD players.
If the issue is still unresolved, service may be required. The Sony® eService Web site at http://eservice.sony.com/ can assist you in obtaining service from a Sony Service Center or locating a Sony Authorized Servicer.

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1 Answer

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i think there's a broken or loose gear.or someone put something small that stop the door from openning.
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1. turn off unit by holding down the POWER button for 10 seconds.

2. unplug the power cord and wait for one minute.

3. plug the cord back in and turn on the unit

4. when the dvd begins to play, press "EJECT".

It worked for me. The site for other troubleshooting is:

http://www2.panasonic.com/consumer-electronics/support/FAQs/details-FAQs+for+DVD+Recorders-UCM_PRD_CNT_001989#dvdrec6

Peter

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