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Just had this problem with my Tom Tom XL IQ Routes. Screen freezing and then rebooting exactly every 3 minutes just after I had done an upgrade to maps and application software. After trying a software reload and getting nowhere I solved it by simply doing a factory reset using the factory reset option in the units menu. No problem since. Couldn't believe it was that simple. I will however be keeping a very close eye on it!
the reset button is onthe back and you usually need a pen or pin to press it in. other than that confirm it is fully charged if it still isn't working then return it as faulty to the place you purchased it