I bought the exact same unit many years earlier than you. I don't care what the so called "experts" say about negative ion generators. They do work and this unit worked especially well. I wish Zestron was still in business. I would have one of these in every room of my home. It is one of the few rare products I have owned that performed exactly as advertised. To check the output of a negative ion generator, slowly bring your finger in towards one of the "NEEDLES" at the top of the unit. if it still works, you will see a tiny arc between the tip of the needle and your finger as you get closer. Don't worry about being shocked, the output of the unit is of such low amperage, that at most, you might feel a slight tingle.
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Most large companies tend to like to keep their customers satisfied.
Fixya is intended to help people determine how to solve problems.
It seems to me that your problem is with a specific product, and since you bought it new, it would seem appropriate that you contact the CUSTOMER SERVICE DEPARTMENT of the store where you bought the product.
You could also contact Proctor & Gamble directly, but I would suggest that you only do that if you do not get satisfaction from the store where you made your purchase.
One last suggestion, try to be as pleasant as possible when dealing with anyone involved. Record the dates, times, and nature of your requests and discussions. Service people get to listen to complaints all the time, and they usually react well to a pleasant discussion.
Alpine purifiers need periodic cleaning, as dust and dirt from air moving through the unit is electrostatically deposited on internal components; enough build-up can cause short-circuits and diminished peformance. The ozone-discharge plates need to be cleaned monthly, and the inside wiped down at that time. The lint trapscreen on the back also needs to be cleaned (I use hot water in my kitchen sink with the spray-nozzle). I recommend an old toothbrush dipped in household ammonia for scrubbing the plates, and an old sock dampened with ammonia for wiping the inside spaces. The ammonia fumes can be unpleasant, so if you can do this outside or in garage, do so. Also, rinse the plates thoroughly to remove any ammonia residue. Just make sure the discharge plates are COMPLETELY BONE-DRY before
putting them back in, otherwise, you risk shorts, and potential damage
to the plate. Use the toothbrush without the ammonia (preferably dry) to dust-off the sensor in back that triggers the "service required" light. Iif it's like the ones I've worked-on, it should be connected to another light inside, but I recommend checking your owners manual to help identify the location and description of the sensor.
About once a year, a thorough cleaning (using a brush to get the accumulated gunk out of the nooks and crannies) is recommended). This involves disconnecting the fan leads and (if so-equipped) the needle-point ionier after removing the four screws through the bottome holding the chassis in-place. If you're not comfortable working with wiring and spade-terminals, you may want to use a keyboard vaccuum brush (long-necked tube with a brush on the end available in office-supply stores and the like) to reach in instead.
If it says "Clean Cell Now" and it is a new machine, it is broken. I have six, yes six, of this model. They are all new and you shouldn't have to clean the filter/cells for a few months.
The way to clean is:
remove the white cover
remove the prefilter. Good time to clean the prefilter by removing the 2 retention clips and gently swing the prefilter outward. Clean or groom it with a vacuum. Use the upholstery brush. wash the prefilter in warm, soapy water. No Chlorine! Rinse clean with regular water. Wipe with a paper towel and let dry completely. It is okay to gently use a hair blower to speed up the drying process.
Onto the Cell.
The cell can be washed one of two ways. Either in a hot tub of water or in a dishwasher.
Wear gloves to protect your hands. Never touch the fins or wires. It will ruin them and cut you up. Use the two handles.
Use hot water and dish detergent.
No chlorine and no abrasives.
Soak for 10 minutes, then dip a couple of times to remove stuck dust/dirt/schmutz.