I have exact the same problem , please can anyone help , when the drawers are in place (in the freezer) the door will not shut but will shut when the drawers are taken out , as the last person said it is like someting is pushing forward , but there is no way to take off the panel in the back of the freezer to have a look behind.
Re: freezer door will not shut whilst drawers are in
Do you have an icemaker? Be sure the ice maker drawer is in all the way. This means pulling out the drawer and being sure the gears are lined up properly with the crank located in the back of the freezer. If they are misaligned the drawer sticks out 1/2 inch (even though it feels firmly seated when you push on it) and the result is a freezer door that will not stay shut. Believe me, this is experience talking.
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by the look of the picture it should not have that problem
something jammed or fallen on both openings
that stop doors from opening
call a fridge repairer first
those doors cost a lot to replace
maybe the fridge guy can you undo the top hinge of the french doors
if the freezer draw handle is broken you might need his help with that anyway
That's an easy one, the draw is not in correctly, preventing the door to close properly. Clean up the mess then work with the draw until it seats properly, then double check that the door seals closes right.
Try unplugging the freezer and leave the door open for about 30 to 45 minutes. Don't forget the door is open and plug the freezer back in. Set a timer in the kitchen so you don't forget. Once you can open the drawers look inside the freezer sides to find the controller. Most models have turn dial inside.
Make sure nothing has fallen behind the freezer drawer or is hitting the top of the freezer to prevent it from closing. Also check that the tilt open front is in the closed position. If nothing is blocking the drawer the gear wheels that support it may not be in the right position. See Owners Manual for instructions about removing/reinstalling the drawer. When you get the drawer to close you may have to unplug the power cord for 30+ seconds to get the unit to reset and restart.
Okay, I fixed it for now. The design for this bottom freezer drawer is not good. What happened was most likely that my son slammed the door, and it bounced and was slightly open. Overnight, ice started to form all over the compartment, including inside the drawer guides. Some ice was probably obstructing the drawer glide from sliding shut.
What I did, not thinking this was the solution, was to prop chairs against the drawer to close it while I searched for answers on the Internet. In the meantime, some of this ice must have refrozen in the closed position (due to the weight of the chairs). When I went to check it later, I had a little trouble opening the drawer. I gave it a hard yank and some small frost flew off, as I opened the drawer.
It was not easy sliding it due to the frost. I then moved it out and in until it felt smooth, and finally closed the drawer and it stayed in the shut position.
Kids are instructed to close the drawer gently and visually check that it is sealed. There is also an air passage between the refrigerator unit and the freezer so that when you close the double french doors, some air pushed to the freezer section and momentarily pops the drawer open. You should make sure that the drawer closes before leaving the kitchen. If you are on vacation, prop chairs to make sure both the freezer drawer and the french doors stay closed. This is important if you're in an earthquake area as a small tremor could open the doors and you'll get a fire when the lights stay on and burn through the wiring (as others have noted).
Remove the plastic venting box which feeds cold air over the top of the freezer drawers,There are 4 hexagon headed self tapping screws,two at top.and two bottom.Now defrost all ice off rear of freezer and back of vent box.Now replace and door will shut with draws in.Make sure no ice left round fan housing.
Our 550 bottom freezer drawer froze shut earlier this week and the motor made an unusual sound, like it was working too hard. Two of us eventually were able to open the drawer to find that it had frozen shut due to a leak which filled the ice tray solid and then adhered to the actual door, freezing it shut.
We emptied the fridge and freezer, turned the control dials down to 0, but neither the motor nor the light would go off. We finally killed the circuit breaker to get the appliance to shut down.
It's cleaned and defrosted and we noticed that the gasket has torn in three places, two on the fridge door and one on the freezer door. The freezer door could be from our tugging, but the refrigerator door is normal wear and tear. We filled the tears with some kind of putty and when it is dry we will start everything up again.
This is not the first problem of this nature we have experienced with our subzero 550, but it is the most dramatic. Each previous time we have called a repair man out and he has been unable to fix it.