Question about APC Smart-UPS 1500VA Shipboard (SUA1500X93) UPS System

1 Answer

Insufficient Runtime Available on Agent

After a power failure in weekend the UPS APC smart 3000 (through its agent) keep sending to the main server the message "insufficient Runtime Available on Agent .." every one minute. The battery is full and OK, UPS load at 53%, runtime remaining 6 min. I unplugged the UPS and everything seems normal.
I can disable this annoying message by showing up but is there a crucial problem?
Thank you in advance!

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 64 Answers

If the UPS display is indicating runtime at 6 mins, and software is saying insufficient, seems like a communications issue. I'd try downloading the latest communication software for the UPS and reseating the communications cable at both ends, making sure no bent pins, etc. could be causing a comm glitch.

Posted on Jun 30, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

APC Smart VT 30KVA UPS cannot sustain power after power failure


ups units run a computer directly from mains power and from a battery when mains power is cut.
some run the computer through the battery at all times and so use the battery as a surge protection
points to check on your unit
is the by pass system being damaged in the surge protection section
is this requiring the batteries to provide power but not being charged at the same time
Is the power consumption exceeding the battery rating ( pc, printer, monitor , modem etc exceeding the out put of the ups

Apr 27, 2015 | American Power Conversion Corp...

1 Answer

How to monitor Matrix 5000 UPS via email?


Try using use the agent and server of the Powerchute plus and the console of powerchute business edition run from another PC.
You may need version 9 or later of PBE.

Jul 29, 2014 | APC Matrix-UPS 5000 UPS System

1 Answer

Hi my APC smart 3000 UPS THE AVR boost LED IN ALWAYS ON. DO I NEED TO CHANGE THE BATTERY?


How many years the batteries working?
Usually every 4 years change the batteries.
Do you have power down often?

Feb 24, 2014 | APC Smart-UPS RT 3000VA UPS System

1 Answer

Apc smart ups 750xl is dead


There is a circuit breaker on the back of the unit. You can find a copy of the manual here.

Nov 28, 2012 | APC Smart-UPS 750XL ER Battery Backup,...

1 Answer

Blinking lights


The problem is, is that while the unit is not overloaded (too much plugged in) either the batteries are close to failure, OR more likely you have so much plugged in you have less than 2 minutes of runtime.

Try removing some devices, lower the load. The row of green lights on the left is your load level indication, you want no more than 4 lit usually, 80% load is the most recommended. This will allow more runtime and should stop the flashing.

The flashing is just ment to alert you to less than two minutes of runtime.

If you have 80% load or less, and it still flashes, press and hold the on/test button until it clicks over to battery, the unit will now run a self test and switch back to main power after a few seconds and it should stop blinking.

If you want a copy of your user manual, you can find it here: http://www.refurbups.com/KB-M-Smartups (the Smart-UPS 1000)

Apr 08, 2010 | APC Smart-UPS 1000VA UPS System

1 Answer

Hi i just got a 3000 SMART UPS AND WHEN I turn it on, all its lights are blinking. Can anyone help me with this please ?


Chekc if battery are correctly connected.If Yes, the UPS can havea internal failure. Contact you reseller.

Oct 08, 2009 | APC Smart-UPS 1500VA Shipboard...

1 Answer

APC UPS 1500 w/full load forces immediate reboot at pwr failure


Hello,

With a 980watt load the run time is only 7 minutes on a brand new battery. If you have the system on full load your run time will be much less and it has likely damaged the battery. here is the APC web site page for your model. If you are running that much equipment I think you need either a bigger UPS or another 1500 and spread the load out.

Buddy
Corporate Computer

Jul 24, 2009 | APC Smart-UPS 1000VA UPS System

1 Answer

Insufficient runtime available on agent


Try to do a runtime calibration using your powerchute software or SNMP agent. Check what is the runtime there, or check the runtime setting of your Powerchute software, maybe it set to more than the actual runtime of the UPS.

Jun 05, 2009 | APC Smart-UPS 1500VA Shipboard...

2 Answers

APC UPS no power


The unit might have a dead battery, blow fuse, or a bad board.
Your best bet is to talk to an APC rep. Worst case, APC has a trade in program, and can give you a discount on a new one.
Good luck.

Try Chatting with an APC Support agent online.
Here is their direct link:
http://www.apc.com/support/chat.cfm
Chat with a Support Agent
Chat with Support for immediate assistance with your APC Back-UPS, Cable, Surge Protection, Notebook and Mobile Device accessories and products. Agents are available Monday through Friday from 8:00 a.m. to 8:00 p.m.

Feb 07, 2008 | Computers & Internet

Not finding what you are looking for?
APC Smart-UPS 1500VA Shipboard (SUA1500X93) UPS System Logo

Related Topics:

1,998 people viewed this question

Ask a Question

Usually answered in minutes!

Top APC Computers & Internet Experts

Shawn DuRee

Level 3 Expert

355 Answers

Cindy Wells

Level 3 Expert

5102 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

Are you an APC Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...