Question about Dell 924 All-in-One InkJet Printer

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How do I fix cartridge stall? - Dell 924 All-in-One InkJet Printer

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There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
how do I fix cartridge - 564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Posted on Jun 25, 2009

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Posted on Jan 02, 2017

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"There is usually a metal bar that the cartridges slide back and forth on... over time, this bar can become "gunked up"... Use alchahol pads to clean up the bar, and the surrounding area.... Clean out as much of the track as you can also. Tada... .No more cartridge stall!!"

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Hi,
Please do the following..

To check the cartridge carrier:
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If the power light on the printer is not blinking, the error message may be caused by a communication error. Do the following:
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Sounds like an issue with the print carriage. When it's out of alignment and tries to print, it can make awful noises. HP.com has a web page that describes a number of troubleshooting steps when you have print carriage issues:

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The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
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  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
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      1. Reinsert the color cartridge.
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      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
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    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

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