Question about Acer Extensa 5420-5687 Notebook

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Acer extensa 5420 - crack on lid near both hinges....lid hinges seem tight causing strain and causing crack. Laptop is 9 months old...Is the fix/replacement covered under warranty?

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  • santosh_75 Jun 25, 2009

    > Let me know what they say and If they can't help at all then there is other routes we can try to take to keep costs down.




    Thanks benwabnick. I was told "it is hardware issue and requires replacing a part...component replacement cost for this repair will not be covered in warranty...I will be charged $199 prior to setting up the service if I agree to take this forward...". It seems too high for something I bought for $400 when its no fault of mine

  • Anonymous Mar 13, 2014

    hinges have become so tight cant open lid

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Anything cosmetic is never covered under warrany unless there is a recall from the company and I don't remember hearing any recalls from Acer recently.

Only thing I can suggest is to get a hold of Acer and explain the situation and see if threre was or is a recall on your model.

My best solution, go to this page:
https://secure2.tx.acer.com/FixMyAcer3/FixMyAcer.aspx

Either fill out the form or call the number and see what they can do.

Let me know what they say and If they can't help at all then there is other routes we can try to take to keep costs down.


Posted on Jun 25, 2009

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Most likely it is, best thing you can do is contact the manufacturer. In this case being Acer

Posted on Jun 25, 2009

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My bezel on my acer laptop extensa 5420 is broken on the right hinge but everything else is in place. where can i buy a bezel from less than 100 dollars since i only paid 400 for the laptop i dont want to...


Bezel is usually cheap, it comes around or below 20-30 $.

Check this site for acer original spares. You can replace it by yourself . Order the needed parts, and do it yourself. All the best.
http://www.acerspareparts.co.uk/

Rate me if it helped you.

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1. Go to: http://gd.panam.acer.com/home/
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Hi, my laptop's monitor is broken, I mean the plastic top cover is broken by the corner where the hinges are to open and close. The monitor is still in place but I fear the monitor to come apart any moment...


If it is a minor crack you can actually use Krazy Glue. Use it sparingly and let it dry completely. Be careful not to glue the hinge in place.

Another option is to search for a replacement on eBay. Just search for "Acer Extensa 5420-5687" It would be best to have an assembly manual for this task. Ask the seller of the monitor for help or check Acer's website.
I recommend using a digital camera and taking pictures as you go to make sure you can put it back together correctly. Make sure you have the correct size screw driver and be very careful not to strip the screw heads.

Last resort is to send it in for repair but that may cost more than replacing it.

If this helps please vote for this solution.

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