Question about Microsoft Xbox 360 Console

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Mine says open tray when i put in a game what should i do

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Get a can of air and blow it gently into the drive to make sure there is no dust or dirt affecting the lenses in the dvd drive.

After that try different games, dvd's, music cds, etc. If it still gives you the same message then either the laser or the drive itself it bad and you can buy either on Ebay fairly cheap.

If the problem is resolved then keep your system in a good area with ventilation so the buildup of dust or dirt doesn't happen.



Posted on Jun 25, 2009

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1 Answer

When putting disc in on screen says open tray once game is in it doesnt read games or films


It's a dead laser most of the time that cause a empty open tray message . The laser are cheap 20.00-30.00 . I buy mine from
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Oct 01, 2009 | Microsoft Xbox 360 Console

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Sep 15, 2009 | Microsoft Xbox 360 Console

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Open tray error on xbox 360


Mine had the same problem. On mine the spindle wasn't turning the game. It kept trying to then quit and said "Open Tray". The warranty was out so I took it apart opened the dvd drive and took apart the spindle. The grease in the spindle was black, I guess from all the heat. Cleaned it out and put some high temperature grease on spindle shaft and in the hole. It now spins with ease. There are videos on youtube on how to take apart the xbox and to take apart the dvd drive and spindle. Just pay close attention at how tight the screws the hold the spindle down are.I hope this helps

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My xbox says open tray when there is a disc in it


common xbox flaw mine does the same ,just keep opening and closeing the tray till it reads the disk,this can be very annoying .your dvd tray is probally on the way out

Feb 26, 2009 | Microsoft Xbox 360 Console

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Open tray close tray reading open tray


call xbox customer support at 1-800-4MY-XBOX

Jan 18, 2008 | Microsoft Xbox 360 Console

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