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Re: phone says PUK disabled,card blocked
Hi and welcome to FixYa,
Always, your described problem is not a phone problem but a SIM card issue. The PUK block indicates that the PIN was entered wrong several times. The phone then locked the SIM card to prevent unauthorized use. This is a security feature and could not be overridden. The only way to make use of the Samsung SHG-C170 is to replace the SIM card.
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Thanks for your question, the call sos message is just to let you know that you can still call the 911 or sos number for your country.
as for your sim being blocked, try another sim card on the phone to confirm that the phone is OK - most likely you have not paid your bills on time, please call the service provider or carrier to find out what the actual problem is.
Theres two possible reasons I can think of:
1. account closed, or similar.
2. you have entered the pin code wrong 3 times, and the sim pin is blocked, and you would need to enter a puk code, or you may have entered the puk code incorrectly too many times and the sim card is now blocked.
in both cases call your service provider for assistance, if its a prepaid card, get another one.
PUK refers to Personal Unblocking Key. This is a Code which
is offered only by Service Provider. There is NO charge. Call up the
service provider and ask for the same and they would be glad to offer
Note - If you enter 3 incorrect PUK codes, SIM would be permanently damaged.
Please contact your wireless carrier, tell them that your sim card is blocked or the phone says PUK blocked. They will give you some numbers to unblock it. This normally happens if PIN code has been entered 3 times incorrectly or another wireless carrier sim card was inserted into the phone when the phone is not an unlock phone.
Every PUK code is unique so nobody can tell you your PUK number, but i will tell you what you can do! 1)
If you still have your packet that your Sim Card came in, you should
find your PUK number in there, if you don't have the packet, please
2) You must get a phone that is on the same network
as your phone and call the networks Customer Care and ask them for your
PUK number, they will ask you for your phone number, then they will
tell you your PUK number. Once you have done this, you will be able to
reset your Pin number so you will be able to go into your phone again.
Please also remember to give me a good rating on my profile.
PUK occurs when u enter the PIN number wrongly 3 times...so when u see the PUK dont mess with it ,call your service provider immidietely cause only they have the PUK number...if your phone shows PUK disabled or card blocked that means your sim card is destroyed and there is nothing u or anyone can do about it so grab yourself a new sim card u cheap ****