Question about Logitech QuickCam Pro 5000 Webcam

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Hi im just wondfering if you can help me i just purchased a Logitech Quick Cam Pro 5000 and have installed it and it is working beautifully but now when i open up windows media player my music is not working it is coming up with a error saying Windows Media Player can not play the file because there is a problem with your sound device there might not be sound device installed on your computer it might be in use of another program or it might not be functioning properly... As if i unistall this web cam disk my music plays just fine... As down the bottom right hand corner in the tray you have a sound icon and it disappears when i install this program and my music will not play... Can you please help me? Thankyou leanne

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Try a clean install of the software as outlined below. (It is different from a regular install):
For XP
For Vista

Make sure you have the latest version of the software. Select your OS and proceed to download from this link.

(Dont worry if the XP articles is meant for mice, the procedure is the same.)

Posted on Jun 25, 2009

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Hello my friend, i had encounter same problem as you have when i on one of my client's computer. You can reinstall the driver of your sound card. When you installed the program driver of your cam the sound card is affected due to some factor either the sound card is currupted. So my solution are the following: 1. Go to my computer icon then right click it the click properties. Then go to Tab name Hardware then click device manger then check if the sound driver is not installed or it is being corrupt. Then proceed to the reinstallation of your sound card driver. But if the sound card driver is installed then reinstall you windows media player. If you don't have installer then try this link: http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx 2. Donwload Windows media player codec and update the codec of your Windows Media Player. try this link: http://www.microsoft.com/downloads/details.aspx?familyid=06fcaab7-dcc9-466b-b0c4-04db144bb601&displaylang=en
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Assuming you installed the Vista driver and not the generic driver in windows, you would also have to set up the sound in the individual IM programmes. If you have installed the driver but accidently let the pc use a generic one, uninstall the camera software and download this driver and install, ensuring that wherever you download it to is where windows looks for the correct driver. http://www.logitech.com/index.cfm/downloads/software/US/EN,CRID=1794,contentid=11022 If you still have no luck, try using the xp driver that will probably be on the cd rom you got with the cam. Lastly, not all camera makes perform correctly on all makes of pc, it's hit and mis so if the cam does not work under any circumstances, return to the retailer and exchange for a different make.

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