Question about Westell Wirespeed VersaLink (A99-327W11-00) Router (A99327W1100)

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Intermittently lose internet connection with my Westell 7500 DSL Router. Power, E4 Port, Wireless and DSL LEDs stay on but the internet LED goes out. Verizon has replaced the router but the problem remains. All internet connection is lost fom both my PC and wireless devices until I either power cycle the router or login and manually connect. Any suggestions? Thanks, Greg

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Hi,

I used to work for verizon for two years as level 3 support,here is the thing,if verizon already replaced the modem,that means that its not really the modem,its the connection,thats what we call intermittent route,here is what you are going to do,contact verizon,have them run an intermittent connection line test,tell them that internet connection is not consistent,they will create an active ticket for you,it will be forwarded to the central office and the central office will run a different test,thats what we call a test assist...they will be able to verify if the problem is the line form the central office going to your house...


thanks and God Bless

Posted on Jul 25, 2010

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There could be a problem with your line from the verizon central office to your premise. or the problem could also be on your router...

Posted on Sep 15, 2009

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