Question about Brother HL-2040 Laser Printer

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Paper won't feed

The paper will not feed from the paper cassette when it gets below 1/2 full. I can hear the mechanism running trying to pick it up, but all it does is move it up about 1/2 inch from the tray. Thanks.

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  • 2 more comments 
  • mpc1 Dec 08, 2007

    When paper is low, my paper won't feed either.

  • Anonymous Feb 08, 2008

    I have the same problem. The paper will not feed from the tray. I can only print a page if I put the blank page in the manual feeding slot. I will try what "Soulvisitor" suggested. It's definitely a roller problem.

  • 4townsend Feb 10, 2009

    doesn't feed paper at any paper level and makes a loud clicking nose

  • eni8 Apr 09, 2009

    how to replace feed rollers on Brother MFC 7420 , and where can I get it?

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  • Brother Master
  • 1,113 Answers

I replace feed rollers when this happens but you guys might want to try a slighty damp rag on the probally covered in paper dust feed roller.

Location underneath with cassette out.

Appearence larger Black Rubber cresent shaped roller inch wide front middle under.

Use damp rag water/metho

Posted on Dec 20, 2007

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1 Answer

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This sounds as if the paper pick up assembly is not lifting the paper-up to meet the rollers. This is like a ratcheting sound when lifting. When the paper gets high enough it hits a sensor arm and the copier will indicate paper in the cassette. If it doesn't lift it will quit but will never indicate paper in cassette. Does the other paper cassette feed? I know I've had to replace the paper pick-up assembly before because of this problem and is very expensive. Good luck.

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Sounds as though the lifting mechanism for the paper Pick-up assembly has gone bad. When closing the paper cassette you should hear a ratcheting sound, this is the lifting of the paper to meet the paper pick up rollers. It should stop and the display should indicate paper is present. If it continues to ratchet and never indicate the paper is ready, then the P/U assy will be the problem. The whole paper pick-up assembly will have to be replaced. In all my years of working on this model, I never successful in repairing the assembly.

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The paper pick up fingers and rollers get smooth and polished with use and then slide on the paper. Clean the rollers and pick mechanisms with isopropyl alcohol to rejuvenate them and restore their grip on the paper. Do this as far along the paper path as you can get, using Q Tips where necessary and turn the rollers to clean their whole surfaces.

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The rollers can be cleaned with rubbing alcohol and a cloth.

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remove the cassette you can see two or 3 roller down the printer clean that roller and try.....

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I have a Toshiba 3560 copier. Its stating 'CASSETTE OUT OF ORDER' Any suggestions on getting this beast up and purring again?


Either there is paper trapped behind that cassette preventing lifting mechanism from lifting paper up to feed height.....or the lift drive assembly has failed. Pull the tray out until it stops, then lift front side of cassette to release/remove it. Look into opening towards right. If no paper, turn copier off then on....this should clear the 'cassette out of order' message. Now, reinstall your cassette. Make sure there is less than approx. 1/2 inch of paper in cassette, then insert cassette fully. It should attempt to raise up....if you hear popping noise during lifting process, the lift drive assembly needs repaired.

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Error 391: paper jam


See below for Error 391:

CLEANING THE FEED ROLLER AND THE PAD
Clean the feed roller and the pad when [391: Paper Jam] appears frequently.
(1) Remove the paper cassette.
(2) Clean the feed rollers (large and small) with tightly wrung wet cloth or an LED lens cleaner.
Note! An LED lens cleaner is enclosed in an optional replacement toner cartridge.
Feed roller (large)
Feed roller (small)
(3) Clean the pad on the paper cassette with tightly wrung wet cloth or an LED lens cleaner.
Note! • If [392: Paper Jam] appears frequently, clean the second tray (option) in the same way.
• If [390: Check MP Tray] appears frequently, clean the feed roller of the multi-purpose
tray in the same way.
Pad

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