Question about Canon Office Equipment & Supplies
New PC on network (both XP Pro) - installed same software as old one (which had no issues connecting to scanner on IR 3220) - Adobe Acrobat 6.0 and ScanGear 1.5. Also tried version 1.51. Scangear tool cannot discover printer / scanner - tried entering printer IP directly, still no luck. Both 1.5 and 1.51 show up as choices in the Acrobat Devices list, however I get an error message that says ''no scanner was selected for scanning, select one using the scangear tool''. As an aside, the Canon EFI Job Monitor also cannot '''see'' the printer via IP.
Had the same problem with my Canon IR2018i... After spending about all day stuffing around and ready to give up... I read in the Color Network Scangear User Manual that
"Only scanners on the same subnet (network with the same network ID) as your computer are displayed in the list"
So I went the the TCP/IP settings on my copier and changed my subnet mask from 255.255.255.0 to 255.255.255.255 and magically my scanner appeared....
Give it a go...
Posted on Sep 01, 2009
Try to download latest version of color network scan gear from canon website. install it and before discovering, put the scanner online. hope this can help
Posted on Jun 25, 2009
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Posted on Jan 02, 2017
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