Question about HP OfficeJet D135 All-In-One InkJet Printer

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Error message scanner failure message each time i turn on the power. i have tried turning it off ,waiting 20 sec and then turning it back on...still got the message. tried unplugging it and replugging it in and still got that nasty message. don't know what to do now..any one have a solution??

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Re: error message

Clean the scanner head and glass

Removing the scanner glass

The Automatic Document Feeder (ADF) will need to be removed before the glass can be removed. You will also need a T10 Torx head driver approximately 6" long. Driver handles that accept removable bits may be too large in diameter for this particular job.

Removing the automatic document Feeder (ADF)
1. Hinge the ADF upward as if you are going to manually scan a document.
2. In the hinge area there is two black pull latches. Pull them up and lift the ADF straight up to remove it. Some side-to-side rocking may be necessary before it will disengage.

Removing the Scanner Glass
1. Remove the four T10 Torx head screws around the perimeter of glass, i.e. two in the ADF hinge area and one on the right and left.
2. Remove the Control Panel overlay. It pries off.
3. Open the printer as if you are going to access the cartridges and disengage the support legs. Two latches at the base of each leg must be pried outward with a slot style screwdriver to disconnect them. The scanner assembly will now "flop" freely, so steady it while removing the four screws on the underside.

Note: The screw in the front is hidden under the piece that you grasp to gain cartridge access. Two latches must be released to remove it. The screw can now be seen using a flashlight but may be obscured by some wires.

Clean the underside of the glass, giving particular attention to the white strip. Then clean the scanner bulb (gently, its thin glass) and the mirror(s) with a cotton swab sparingly moistened with Windex or a similar cleaner.

Posted on Dec 07, 2007

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Re: error message

As am update to what I just wrote, my d135 says "warming up" before the message comes on. Does this mean something? Thank you.

Posted on Dec 06, 2007

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Hp 1005 Scanner error 20 please suggest the problem

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize.
If a surge protector is being used, remove it. Plug the device directly into the wall socket.
Use thepower switch to turn the device on.

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is your printer is detected in the device manager settings??

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I have an error message on my HP Photosmart Premium C309a - "Ink system failure - 0xc19a0027 - Please turn printer Off and then On" - I have done this as well as replace all of the ink cartridges &...

Unplug the USB cable from theback of the printer if it is connected. Now take out the power cord.
Now Reset the printer:-

To reset it.
Connect the printer power cord to the Wall Outlet or Wall Jack.
Make sure it is not connected to the Serge Protector or power strip.

Partial reset :-

Now on the printer itself. --> Press and hold the
# and 3 button at the same time. Now take out the Power cable from the back of the printer and wait for 20 sec. Now put the power cable back in the printer. Now release the two buttons. ( Note :- remember you need to hold down the # and 3 button the hold time )

(On the printer screen it should say Part nvm reset.)

Now try to turn on the printer and check if it shows the Ink system failure - 0xc19a0027 option. If it works Perfect. If not then do this :-

Semi-Full Reset:-

Open the front door and take out all the cartridges from the printer. Now close the door.

Now on the printer itself. --> Press and hold the
# and 6 button at the same time. Now take out the Power cable from the back of the printer and wait for 20 sec. Now put the power cable back in the printer. Now release the two buttons. ( Note :- remember you need to hold down the # and 6 button the hold time )

( On the printer screen it should say Semi-Full rest )

The printer might shut down automatically or may be it won't. At this point Put the cartridges back into the printer and then turn on the printer if it was shut down.
or If the printer is on turn it off and then switch it back on.

The problem should be resolved up till now.

If still the problem Exist Call HP as the product has gone bad. The printer will be replaced if it is still in warranty. Remember the printer HP replaces is always a refurbished printer.

HP :- 1-800-474-6836 ( Tech Support )

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HP Photosmart D7260 Ink System Failure Error 0xc18a0206

1. Disconnect the Universal Serial Bus2.gif (USB) cable from the back of the product, but leave the product turned on.
2. Open the cover of the product and remove the print cartridges.
3. Close the cover and wait for the Insert Ink Cartridges message to display.
4. Disconnect the power cord from the back of the product and the wall socket, then wait for one minute.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
6. Open the cover and reinsert the print cartridges.
7. Close the cover. If prompted, print a calibration page.
8. Print a Self Test to verify product is functional.
9. Reconnect the USB cable, and try to print from the computer.
10. If the error is still there replace the unit

1. Get the unit into the “Support Menu” by following the steps below
A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
2. Press and release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen2.gif)
3. Press and release the “OK” button.
4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
5. Press and release the “OK” button.
6. Display should say “Hardware failure status: Clear. Press OK to clear”.
7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure2.gif” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
12. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
13. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
14. If the error is still there, or reoccurs replace the unit.

Good Luck

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2 Answers

Scanner failure


The "Scanner System Failure" error occurs if the scanner bulb is not heating to the correct temperature or there is some other issue with
the scanner hardware. Perform the following steps to resolve the error:

1. Verify that the scanner bulb is lit. If the scanner bulb will not
light up, the all-in-one will require to be serviced.
2. Perform a Power Cycle on the all-in-one as listed below:

a. Verify that the unit is switched on.
b. Remove the power cable from the back of the machine.
c. Wait for 20 seconds.
d. Reinsert the power cable in the backside of the unit.

3. If the error continues to persist, remove the power cord from any power strip and plug it directly into a wall power outlet. The power strip may not be supplying enough power to the product.
4. Cold ambient room temperatures may also cause this error. Move the all-in-one to a warmer room and see if the error reoccurs.

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HP Officejet 6310 scans once but then says scanner failure


that error message is nothing to do with the software part, it actaully hardware issue try the following, 

1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............

regards,  raj_p5983

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2 Answers

52 Scanner error

52 scanner error means yoy got got an error with the scan assy, it could be many problems. If it not helps with turn off /turn on, try reset the printer. Turn off power press and hold * and #, turn on power, wait 20 sec and release the buttons. If printer not goes to ready, disconnect power cord when printer initialize and turn off power switch. reconnect power cord and turn on power switch. If you get the printer to ready state, upgrade firmware.

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Reseting instructions

There are several levels of "reset" I'm aware of through the brain damage this AIO has caused me over the years.
Level 1 - turn it off (it should say "self test," unplug it, wait 20-30 sec (and this is really elegant) hold down the # and the 3 keys simultaneously, then with your third hand, plug the power back in. Do not release the # and 3 keys until the "partial reset" message goes off the LCD. When you turn it back on, it will ask some simple setup questions.
Level 2 is achieved by the same unplug & wait stroke, only hold down the # and the 6 keys. That's essentially a "deeper reset"
Level 3 resets everything. Turn off, unplug, wait and this time hold down the # and the 9 keys while plugging back in.

When i get "scanner failure," this will work for some time.
Also, I use the excellent Vuescan software ( which frequently can communicate with the HP when its own software will not.

Lucky me got a new printer today after one last @#%ing from HP. I have a small, but decent library of tech bulletins for this rig if anyone's interested. Send me a note and I'll zip it up and send you my 'cone of knowledge'.

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Error code on 5300 printer

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HP officeJet K series scanner failure power off and on again


The "Scanner System Failure" error occurs if the scanner bulb is not heating to the correct temperature or there is some other issue with the scanner hardware

Please follow the below given instructions to resolve the issue.

Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
Hope, this solution would work for you.


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