Question about HP OfficeJet D135 All-In-One InkJet Printer

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Error message scanner failure message each time i turn on the power. i have tried turning it off ,waiting 20 sec and then turning it back on...still got the message. tried unplugging it and replugging it in and still got that nasty message. don't know what to do now..any one have a solution??

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  • rey baron Nov 24, 2007

    my printer doesn't work

  • mcgen Dec 06, 2007

    I have the same thing happen with my d135. It worked fine a few days ago, and now I get this message. Is there anything I can do? Also, I did a print of my fax history before the message came on, and that worked fine. Right after that is when I got this message! Thank you.

  • Anonymous Jul 28, 2008

    turning the machine off and wiating 30 seconds repluging and not happens

  • my copier Aug 07, 2008

    Message comes on that says scanner failure. I can't fax out. I was able to receive faxes and print but now I can't even do that. I performed all the tasks mentioned for cleaning the glass and the bulb. I got lost on the part that says to remove the screw under the thing that you lift up to get to the print cartriges. Help me with more info on this or anything else that might work. Cheryl Mesa az



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Clean the scanner head and glass

Removing the scanner glass

The Automatic Document Feeder (ADF) will need to be removed before the glass can be removed. You will also need a T10 Torx head driver approximately 6" long. Driver handles that accept removable bits may be too large in diameter for this particular job.

Removing the automatic document Feeder (ADF)
1. Hinge the ADF upward as if you are going to manually scan a document.
2. In the hinge area there is two black pull latches. Pull them up and lift the ADF straight up to remove it. Some side-to-side rocking may be necessary before it will disengage.

Removing the Scanner Glass
1. Remove the four T10 Torx head screws around the perimeter of glass, i.e. two in the ADF hinge area and one on the right and left.
2. Remove the Control Panel overlay. It pries off.
3. Open the printer as if you are going to access the cartridges and disengage the support legs. Two latches at the base of each leg must be pried outward with a slot style screwdriver to disconnect them. The scanner assembly will now "flop" freely, so steady it while removing the four screws on the underside.

Note: The screw in the front is hidden under the piece that you grasp to gain cartridge access. Two latches must be released to remove it. The screw can now be seen using a flashlight but may be obscured by some wires.

Clean the underside of the glass, giving particular attention to the white strip. Then clean the scanner bulb (gently, its thin glass) and the mirror(s) with a cotton swab sparingly moistened with Windex or a similar cleaner.

Posted on Dec 07, 2007

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As am update to what I just wrote, my d135 says "warming up" before the message comes on. Does this mean something? Thank you.

Posted on Dec 06, 2007


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