Question about HP Pavilion ZV5000, ZV6000, ZX5000 Series 12 Cell Li-Ion Battery - DP390A (DP390A1) CD-ROM Drive
A lot of times, Windows updates will fix small problems like this. If you haven't updated your Windows OS in a while, it may help.
1. Click Start
2. Click All Programs
3. Select Windows Update
You will be taken to the Windows Updates site and it should be a simple process of updating and restarting.
After that is complete make sure you have the proper software installed that came with your Fuze and then attempt to plug in the Fuze.
If that doesn't work, try updating your USB drivers.
Navigate to HP's Support site and search for available drivers for download. An updated driver might be available for USB. Follow the installation instructions, restart your machine and attempt to plug in the Fuze.
If the Fuze is still not being recognized, find a different USB device, such as a USB printer or USB hard drive, plug it in and observe to find out if the computer will recognize it. If it does, it may mean that there is some sort of software conflict and the Fuze is not recognized as a known device.
When you plug it in, listen for the Windows sound that occurs when a new USB device has been plugged in. If you don't here it, the issue may be related to the USB port itself. Try each USB port on the computer and listen for the "new device" sound.
If you don't hear the sound in one, but you hear the sound on another, try using that one and see what happens.
I'm aware of the mass audience of people who have had annoying experiences with the Fuze and how difficult it can be to make it work, and I hope this isn't one of those cases, but if it is, I would attempt to get your money back and use it on a different MP3 player. The iPod series is excellent and becoming cheaper. The cheapest being the Shuffle at around $50. I use the 3rd Gen Nano and it hasn't skipped a beat for 2 years.
Hope this helps! Good luck.
Posted on Aug 09, 2009
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Posted on Jan 02, 2017
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