Question about Canon Selphy CP510 Thermal Photo Printer

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"paper-feed error" I've got a Canon SELPHY CP510 and it worked yesterday, but when I tried to print again today (both times from the computer, not the camera) it told me I had a paper-feed error and I should "Check that paper is correctly loaded in the paper cassette, and that the paper cassette is correctly installed." I did, and it all seems fine, but when I hit resume it refused to print. There's plenty of paper in the cassette thing, and it's in the right way, so why won't it print?

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Had the same problem with mine, very intermittent. Remove all the paper and open the feed tray lid so you can get access to the three grey pinch rollers. Start printing then push on the roller with your finger to try and 'rough it up' (if it clicks you are pressing too hard).

The fault appears to be that the pinch rollers are loosing their grip and can not pull the glossy paper through. I dare say using a mild washing up liquid solution would be better but this is a safe quick fix.

Did this to mine and it has worked fine ever since.

Posted on Aug 02, 2009

  • Thomas
    Thomas Dec 28, 2013

    did not work for my Canon Selphy 810 -same error message

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Recently had the same problem, including same error message. Scratched the three grey pinch rollers (located inside the unit, not the load tray) w/my fingernail to "rough it up." Also gently lifted the load tray until the paper was fully "engaged" by the three pinch rollers. Woiked like a charm!!

Posted on Oct 24, 2010

  • Thomas
    Thomas Dec 28, 2013

    did not work for my Canon Selphy 810 -same error message

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Posted on Jan 02, 2017

SOURCE: cassette has paper in it; fresh ink cartridge; can

This is sort of scenario is usually caused by dust inside the printer. Dust has a way of preventing the sensors from detecting paper. Also it prevents the rollers from having a firm grip on the paper while picking paper. I will suggest you get a long handle brush and try to reach as far inside the printer as possible and brush (from the back and front). If you have a blower you may also use it to blow well into the interior of the printer (If you do not have a blower the brushing will still do if you do it well.) This, if properly done should do it. Brush especially the rollers etc.

Posted on Dec 21, 2009

Testimonial: "That was exactly the information I needed. It still needs a little push on the paper once in a while, but I'm back to printing. THX"

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