Question about Brinkmann Charmglow 810-7400-S Propane Grill

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Appearance i bot a 4 burner charmglow w/ ablue poreclian lid and a blue poreclian-another type finish a year to two ago the base started discoloring almost immediately and the top started a few months later -at the begging home depot basicly ignored my request to replace it w/an all stainless steel unit it has now discolored so bad that i am embarassed to entertain on the patio as we live in phoenix this is a big part of everyones lifestyle home depot now says that it is up to charmglow of course no record was made at HD and the personel change w/ the wind H E L P

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Hello. i can help. here is the home depot number to call. insist that they take it back, they will, if they say no tell them you will report them to the better business bureau and the attorney general for your state.

Charm glo is their brand. they are responsible to make your purchase good. keep good notes about your call. always ask the persons name and then ask to speak to their supervisor. be nice but firm. do not lose your temper. you will win this one.

Posted on Jun 24, 2009

  • Joe Hogan Jun 24, 2009

    oops........ i almost forgot to include the toll free number for you



    If you would like to return the product for any other reason or you have any questions, please call our Customer Service Center at 1-800-430-3376 so that we can take care of the issue

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