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Asus vh222h monitor speaker doesn't work

I purchased an asus vh222h monitor 2 days ago. Everything was ok at first, but now the speakers are not working. The sound is ok through headphones though. What can be the problem? Help!

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Internal Speakers Gone customer care

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My sound system stopped working

what PC, non stated , only that old monitor
that monitor is 16 years old today, wow , 99% are dead now
long ago, dead when the CCFL lamps burned out long ago
you be lucky it works at all, a fact.
no the USB port is not sound, but they sell USB speakers and head phones that have its own sound system (CHIP_) total that replaces
the sound in your unstated PC, (but is topic 2 not #1)

lets do sound blind, I cant see your pC can I, no photos
or names or models or what cables are attached can I, now.

so sound 101: day: (forget USB for now, ok?)
1: my guess is desktop of some kind, (i use a monitor on a laptop)
2: remove all usb devices now, cept keyboard and mouse.
3: now see rear of PC, see those 3 or more 3.5mm phone jacks.?
sure, see that green round phone jack, that is LINE out.
1.5mm diameter it is, (no set of pins , no USB this)
if you connect ear buds or a real phone jack head phones this works now, (does it , bugs are 1 buck at the dollar store)

eg: click control panel of your unstated windows, click sound
click speakers, mine has many speakers to chose, 7.1, but if old PC it has one speaker click that,. (mine is fancy express sound card,with surround sound, so can yours if you buy the card)
then click tab called,sounds , see asterisk. and test button
this is the best way to test sound first. only this.
This is built in to all windows made. all.
and always works if the sound driver is present.

if the test button fails to work at all. is gray out that is windows way of telling you the sound driver is borked up, missing or corrupted, one of my PC run linux, so.... that be different...

lets say you get this far, ok?
4: lets say a real head phone works on the 1green jack. it must.
forget USB for now, that is advanced stuff that MS does not support but can function good with hard work later.
5: now that monitor or any external speakers sold are all ampified speaker,, no they are NOT just speaker with only a voice coil inside. not at all.
the monitor needs that 3.5mm cable attached,
the amp in the monitor must be accessed, just like real exteral speakers that same do.
on the monitor,here I will read your manual to you now.
so can you why not do that first??????
6:push the menu button on the monitor to get to sound volume/
the FP5012 as a 2watt amp inside that can fail
or someone reset the monitor and the reset puts volume to 0
the jack is named on mon.
1 x audio - input - mini-phone stereo 3.5 mm - 1

why not just by new external speaker kit (amplified for PC)?
spend like $10?

i found your manual, want it? push center button now.
push menu choice (OSD) 5 , for sound volume
bingo? page 15, in dah manual.
omg, its got its own button on front of mon.
its not in the OSD on this monitor as is most.

end stock sound systems.
USB is a totally different and more complex topic,
as all USB devices can be, MS even has a warning on the use of these usb sound devices, ask and can send it to you
in short MS says zero support on them ask your vender for that.

do not run onboard sound with USB sound or they will fight each other, until you learn how to control that, ask. we do it all the time here.
ok here is the V button set, below. if this fails
and buds work, the monitor is BAD.
if the buds fail the PC is messed up, (USB not used)
cost of testing $1 (buds)

v-y5lcaykkf42lwqqbpm0ein5s-3-0.jpg buds means ear buds, sold in just about all stores now.
for nada, get some keep them handy of cheap testing.

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