Question about HP Photosmart 2575 All-In-One InkJet Printer

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Wont grip paper on feed, keeps 'saying' paperjam

The roller spins but does not 'grab' paper. it's a fairly old unit but, has hardly been used!

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I have had this problem after printing a large batch of sheets on a heavy matte photo paper. The roller picks up a 'polish' from the surface coating and then fails to grip. I have tried cleaning the roller, with some sucess, but the best solution I have found is to feed through several blank sheets (just page throws in a Word document) of a ordinary 80 gram paper. Doing this between smaller batches of the photo printing seems to keep things flowing.

Posted on Aug 14, 2009

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HP Paper Feed Cleaning Kit - Clean the Paper Feed Rollers with the HP Paper Feed Cleaning Kit in Windows XP and 2000 Introduction This document describes how to install and use a paper feed cleaning kit on an HP printer. Paper feed rollers can become coated with paper dust over time and lose their ability to pick up paper correctly. The HP Paper Feed Cleaning Kit was created to clean the paper feed roller and return the surface of the roller to its original condition, restoring the paper feed or pick up capability of your printer. Using the paper feed cleaning kit The following instructions explain how to use the HP Paper Feed Cleaning Kit. This kit is used only with printers connected using a Universal Serial Bus ( USB) cable. To prepare and install a paper feed cleaning kit on the printer, the printer must be connected with a USB cable. Step one: Clear the print queue Any documents waiting to print must be cancelled before using the kit. The paper feed cleaning kit software automatically does this in XP and 2000, so no additional user action is needed. Step two: Install the kit

  1. Shut down and restart your computer.
  2. Turn the printer off, then on.
  3. Close any open applications. NOTE: Skipping this step could cause the kit to fail.
  4. Remove any paper from the printer input tray.
  5. Take the green paper feed tray out of the packaging.
  6. Insert the green tray into the printer input tray. Use the length and width adjustors to ensure the tray is pushed into the printer and as far to the right as possible. Figure 1: Installing paper feed tray wont grip paper on feed, keeps 'saying' paperjam - c00745289.gif 1 - Paper feed tray should go all the way into the printer Figure 2: Adjust paper feed tray c00745290.gif 1 - Paper feed tray should be positioned as far to the right as possible
  7. Remove the CD from the packaging and insert it into the computer. If the CD does not start automatically, perform the following steps:
    1. Double-click My Computer on the main Windows screen.
    2. Locate the CD-ROM drive that has the cleaning CD, such as d:.
    3. Double-click on the CD drive to view the contents of the CD.
    4. Locate and double-click the file that ends with the .exe file extension. The software should start.
  8. Choose your language on the screen and follow the on-screen instructions. NOTE: For PSC 1510 series printers: When prompted to push the Cancel/resume button, push the button two times, instead of one time as the instructions direct. NOTE: There may be a delay of up to 30 seconds for the cleaning process to start. During the paper feed cleaning process, the printer pick rollers will turn, stop several minutes, and then continue turning. This is normal and will occur several times. You may hear some clicking sounds and smell a slight odor during the procedure. The remaining time on the clock may change to a lower number as the program recalculates for the amount of time needed.
  9. When the cleaning process is complete, remove the paper feed cleaning tray. c00745291.gif
  10. Load paper in the input tray.
  11. Click Print Test Page .
If you have completed all of the steps above and the printer does not pick up the paper, repeat Step two. If you have repeated Step two and the printer does not pick up the paper, proceed to Step three. Step three: Service your product http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=441247&prodTypeId=18972&prodSeriesId=441247&objectID=c00754199 If you have completed all the steps listed above and are still experiencing a problem, service the product. Have a good day,

Posted on Jun 24, 2009

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Posted on Jan 02, 2017

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