Question about HP Photosmart 2575 All-In-One InkJet Printer

2 Answers

Wont grip paper on feed, keeps 'saying' paperjam

The roller spins but does not 'grab' paper. it's a fairly old unit but, has hardly been used!

Posted by on


2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have had this problem after printing a large batch of sheets on a heavy matte photo paper. The roller picks up a 'polish' from the surface coating and then fails to grip. I have tried cleaning the roller, with some sucess, but the best solution I have found is to feed through several blank sheets (just page throws in a Word document) of a ordinary 80 gram paper. Doing this between smaller batches of the photo printing seems to keep things flowing.

Posted on Aug 14, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Expert
  • 72 Answers

HP Paper Feed Cleaning Kit - Clean the Paper Feed Rollers with the HP Paper Feed Cleaning Kit in Windows XP and 2000 Introduction This document describes how to install and use a paper feed cleaning kit on an HP printer. Paper feed rollers can become coated with paper dust over time and lose their ability to pick up paper correctly. The HP Paper Feed Cleaning Kit was created to clean the paper feed roller and return the surface of the roller to its original condition, restoring the paper feed or pick up capability of your printer. Using the paper feed cleaning kit The following instructions explain how to use the HP Paper Feed Cleaning Kit. This kit is used only with printers connected using a Universal Serial Bus ( USB) cable. To prepare and install a paper feed cleaning kit on the printer, the printer must be connected with a USB cable. Step one: Clear the print queue Any documents waiting to print must be cancelled before using the kit. The paper feed cleaning kit software automatically does this in XP and 2000, so no additional user action is needed. Step two: Install the kit

  1. Shut down and restart your computer.
  2. Turn the printer off, then on.
  3. Close any open applications. NOTE: Skipping this step could cause the kit to fail.
  4. Remove any paper from the printer input tray.
  5. Take the green paper feed tray out of the packaging.
  6. Insert the green tray into the printer input tray. Use the length and width adjustors to ensure the tray is pushed into the printer and as far to the right as possible. Figure 1: Installing paper feed tray wont grip paper on feed, keeps 'saying' paperjam - c00745289.gif 1 - Paper feed tray should go all the way into the printer Figure 2: Adjust paper feed tray c00745290.gif 1 - Paper feed tray should be positioned as far to the right as possible
  7. Remove the CD from the packaging and insert it into the computer. If the CD does not start automatically, perform the following steps:
    1. Double-click My Computer on the main Windows screen.
    2. Locate the CD-ROM drive that has the cleaning CD, such as d:.
    3. Double-click on the CD drive to view the contents of the CD.
    4. Locate and double-click the file that ends with the .exe file extension. The software should start.
  8. Choose your language on the screen and follow the on-screen instructions. NOTE: For PSC 1510 series printers: When prompted to push the Cancel/resume button, push the button two times, instead of one time as the instructions direct. NOTE: There may be a delay of up to 30 seconds for the cleaning process to start. During the paper feed cleaning process, the printer pick rollers will turn, stop several minutes, and then continue turning. This is normal and will occur several times. You may hear some clicking sounds and smell a slight odor during the procedure. The remaining time on the clock may change to a lower number as the program recalculates for the amount of time needed.
  9. When the cleaning process is complete, remove the paper feed cleaning tray. c00745291.gif
  10. Load paper in the input tray.
  11. Click Print Test Page .
If you have completed all of the steps above and the printer does not pick up the paper, repeat Step two. If you have repeated Step two and the printer does not pick up the paper, proceed to Step three. Step three: Service your product If you have completed all the steps listed above and are still experiencing a problem, service the product. Have a good day,

Posted on Jun 24, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How can I get code to go away? Code AB just came up in this older copier. It sounds like it's trying to catch paper, but can't. There doesn't seem to be a paper jam. It says anything with A is the mac

Use a little water on grab rollers to see if that helps. If it does use a scrubby to roughen same. This is if the grab or feed rollers have become polished from use and lost the gripping surface. If the issue is after the feed rollers a motor or belt may be the problem inside and after the first feed roller.

Sep 05, 2014 | Kyocera Mita Office Equipment & Supplies

1 Answer

Having a problem with prtinter it's not feeding right keep feeding from right side...tried putting one paperat a time but still not feeding right....PLEASE HELP...

Using high cotton paper causes cotton dust build up making it hard for the rubber rollers to grab the paper. Check inside for paper dust build up. If so, clean rollers with a window cleaner.

Another problem is saving too much money on paper. There are some very thin light weight papers which the printer rollers have a hard time gripping. Most printers do well with 22 lb paper. Otherwise you may need to put a piece of scotch tape under the roller so the machine can grab the thinner paper.

Also check your side paper alignment guide in the tray. As well as making sure your paper is sitting all the way back/down in the tray.

Apr 13, 2011 | HP PSC 1610 All-In-One InkJet Printer

2 Answers

Won't feed paper to printer


Its printer feed roller problem. Roller needs cleaning . Clean all the roller using cotton moist with cleaning liquid eg. Petrol , Spirit or even Nail polish remover. Clean all rollers properly . It will resolve your issue.

Sep 03, 2009 | Canon PIXMA MP470 All-in-One Printer

1 Answer

Printer wont pull paper down then says paper jam

Dell does not make printers. They put their name on Lexmark printers.
I just repaired a 926 which had a paperjam alarm...and no paper jam. The paper sensor microswitch had been bent up onto a paper roller so the printer thought a piece of paper was stuck under it. It was hard to get the little lever off the roller and back, hanging free, without breaking it. This did not happen on its own so I can't fault the printer.
Look for this tiny black plastic lever hanging down right in the middle of the upper paper rollers, just behind where the carts run.

Jul 03, 2009 | Dell 926 All-In-One InkJet Printer

1 Answer

Paper feed problem

this is the rare case: there could be two problem 1) either some bit of paper would have been stucked inside the printer 2) or else the roller is not smooth. the roller inside the printer helps to draw out the paper gently.

Jun 15, 2009 | HP DeskJet 6122 InkJet Printer

1 Answer

OKI B4100 paperjam warning

Acording your explained you need do
1) clean the input tray roller surface, to make sure it has enough grip force.
2) looking for a sensor around the roller rear, it could be cause the paper jam there, because if the sensor does not detect any input paper go throug there then should be stoped at roller rear.
3) if you find a optical sensor there, please use a slft cotton stick to clean its surface. (maybe open some cover needed)
hope you fix it , ask me any time please!

May 17, 2009 | OKI B4100 Laser Printer

4 Answers

Magicolor 2400w won't feed paper

CLICK HERE for the manual

See page 55 for cleaning the media roller.

Jan 26, 2009 | Minolta magicolor 2400W Laser Printer

3 Answers

Pagepro 1350 will not feed paper

I have the same printer and had the same problem.
Cleaned takeup roller wit isopropyl and it has worked now for 18 months. If you dont use it often, remove top sheet from stack and blow the dust off it before printing.

Nov 14, 2008 | Konica Minolta PagePro 1350W Laser Printer

1 Answer

Paper jam

some times you need to clean the rubber rollers inside the printer with alcohol. this helps them to better grip the paper.
also before you put the paper into the printer you need to fan it really good to separate the papers. otherwise they stick to gether and take more than one at a time. thus , paperjam

Mar 06, 2008 | Epson Stylus Photo R2400 InkJet Printer

Not finding what you are looking for?
HP Photosmart 2575 All-In-One InkJet Printer Logo

1,861 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides