Question about LG 42PX5D 42 in. Plasma HDTV
Most evenings our 42inch LG Plasma (only 2 months old) makes a constant hum. Lines also move slowly from the top of the screen to the bottom. Every now and then they speed up, and the hum gets louder. They slow down again and the quieter constant hum remains. This tends to only happen in the evenings, never during the day. It also never happens when we watch DVDs. Is this a problem with Foxtel? Or is there something we can do to solve it?
I had this exact same problem, which was continuous pink bands or lines that rolled upwards, as well as a continuous hum or buzz. This problem was isolated to Foxtel; it didn't happen with the DVD. Differently, this problem happened immediately I changed from my really old TV to a new LCD TV. I experimented with the leads (Scart or otherwise) too without change. So I got Foxtel to come and have a look and the guy brought with him what he called an "isolator" which was a small box-shaped thing (about 3inches by 2 inches) that he added to the cable's its exterior connection point. Immediate and complete solution - no more lines or buzz!
Posted on Jan 12, 2008
If a Foxtel technician comes to your home and does not immediately resolve the problem while they are there, then they aren't doing their job properly.
I know this because I used to work for Foxtel Tech Support.
Technicians are required to FINISH the job before they are allowed to leave the site, otherwise Foxtel won't pay them.
If any cabling needs to be replaced while a technician is on site, it is their responsibility to replace it. If it is a piece of equipment that requires a cost for some reason, then they will advise you of the cost and if you aren't happy with it, you can usually talk someone in the call centre around and get them to credit you back after you purchase it.
Part of your contract with Foxtel is that you must have a CLEAR picture of Foxtel only (not free-to-air, that isn't Foxtel's problem) and if you don't have that when the tech leaves, you should be immediately making a complaint because they are not living up to their end of the bargain.
If you call Foxtel for Support, I advise asking for a Team Leader if you get no luck with the normal staff. Tracy Bridges is usually the best on in the Tech Support Call Centre.
Posted on Jun 02, 2008
?? compatibility issue??
Posted on Nov 26, 2007
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