Question about Creative Labs Zen V MP3 Player

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Docked My creative zen permanently says docked,with the flashing USB symbol flashing on the screen. I can't charge it or transfer files or anything- can't even turn it off ! the reset button didn't change anything. I did unplug it while it said docked, but my laptop didn't recognise it was plugged in so i wanted to make sure it was in right. what should i do? thanks x

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Re: docked

How to reset Zen v +

Posted on Dec 12, 2007

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Creative zen is no longer recognized by computer, cannot charge

You need to isolate the problem first before downloading and flashing the firmware of it. Try connecting the Creative into different USB ports of the computer, try different computer or try different USB cable first. Then if you get the same problem after trying those things, then you may refer to the link below and download the firmware:

But I would suggest to contact the manufacturer for flashing the firmware.

Best Regards,


Jul 15, 2009 | Creative Labs ZEN V Plus MP3 Player

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Creative Zen MP3 won't charge with mains adaptor

Don't worry that doesn't mean that your mp3 player is faulty, if there is any fault it is from the charger but since the usb charges it well, just continue to use it. It doesn't mean the player is faulty, IT HAPPENS.

Jun 03, 2009 | Creative Labs ZEN V Plus MP3 Player

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My Zen freeze while i transfer music and video ; Docked Screen

i had this problem alot for first week or two when moving stuff about best bet is to reset the little bugger leave it to sort itself out with the newly transfered data then switch off and upoun power up reset again hope it helps :)

May 26, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Docked screen

I am assuming that it's disconnected when the Docked screen is showing.

There should be a small reset button on the bottom of the device. You'll need a paperclip or some other narrow object to push it. The player should turn off, and when you turn it back on, the player should rebuild. (Don't worry - you shouldn't have lost any data in the process.)

If the player still doesn't work, then post back.

May 25, 2009 | Creative Labs Zen Digital Media Player

1 Answer


Go into your lab top and click on remove hardware safety.Find your zen the click remove..Next do not unplug it,shut off your zen then you should see instantly on the zen its charging...

Mar 31, 2009 | Creative Labs Zen V MP3 Player

2 Answers

My zen charges but doesn't dock

Try the Creative System Information program. It will scan for your Zen.

Jan 01, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Use While Charging

You cannot use it while it is charging - it only plays AFTER you disconnect from PC.

Sep 21, 2008 | Creative Labs Zen Digital Media Player

3 Answers

Creative ZEN Vision M

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize

If that doesn't fix it try the USB cable

Screen Doesn’t come on anymore

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Feb 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

4 Answers

My Creative Zen M won't "dock"

One problem may be that the registry entry for the player is corrupted. You can find out if this is the case by opening your computer's Device Manager (this page tells how, if you're not familiar with it). Look under "Windows Portable Devices" if you have XP or "Portable Devices" if you have Vista, and you should see the name of your MP3 player.

If your player is listed in the Device Manager but has a small yellow warning sign next to it, right click on your player's name and click Properties. The Properties box may say "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)."

If this is the case, there's an easy fix, that doesn't require any messing with the registry or anything:

--Right click on your player in the Device Manager and click Uninstall
--Unplug your player from your computer when the uninstall finishes
--Plug your player back in to your computer
--Vista will automatically reinstall the driver, and your player should appear in My Computer

Unfortunately this is for Vista. I don't believe XP will reinstall the driver automatically, so you may have to install it manually from your Creative CD. Anyway, what this does is simply uninstall the corrupt driver and reinstall it. It worked for me - hopefully it helps you!

Mar 22, 2007 | Creative Labs ZEN Vision:M Digital Media...

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