Question about HP Photosmart C8180 InkJet Printer

4 Answers

HP Photosmart C8180 - Ink System Failure - Oxc18a0101

My wife replaced three ink cartridges in our HP Photosmart C8180. After she closed the cover, she got an error message - Oxc18a0101. We bought the printer new about 14 months ago. We haven't had any other problems in the past and we haven't moved the printer since we first started using it. It has been kept between 65 and 75 degrees F at all time.

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I had exactly this error message. Rang HP. They said it was a hardware failure, they couldn't fix over phone, would cost 2x cost of new printer to fix, but they offered me 20% discount on new printer if ordered over the phone.

But with some fiddling, problem now resolved. Here's what I did:

- press Red Eye Removal and Print Photos button together
- goes to Mfg Commands -> Enter Special Keys Combo. Press OK
- uaiux Support page (some code) -> click right arrow key until you get to System Configuration Menu - click oK
- should say hardware failure status - click OK
- says hardware failure status: Clear. Press OK to clear
- I clicked OK on this and system reset itself and problem was solved

Posted on Jul 09, 2010

  • 18 more comments 
  • ducativille Aug 05, 2010

    Thank you.... thank you.... thank you! I just came across this solution whist scouring the internet in desperation looking for a way to fix this problem at 5:30am with no HP support line available at this time in the morning! This solution WORKED! You have saved and made my day! PS I still HATE my HP C8180 printer - wish I had never bought it!

  • Aviral Saxena
    Aviral Saxena Oct 19, 2010

    Great Giving such a great solution at apprentice rank is unbelievable.
    Our community requires experts like you.Waiting you to become premium soon.


  • Aviral Saxena
    Aviral Saxena Oct 19, 2010

    if i could give u 10 more votes i would be happy to do so.
    nice job

  • Justin Case
    Justin Case Oct 20, 2010

    Most impressive, Majcro.

    You set a fine example of professionalism and perseverance.



  • Evenstar100 Nov 20, 2010

    Excellent it worked!! Thank you!

  • aldricAuer Nov 24, 2010

    Really, thank you, I had the same problem and I resolved it with your help. I'm writting from France and I wanted to thanks you very much...

  • deacons1 Dec 02, 2010

    thanks so much! this worked perfectly and save me the time and aggravation of having to get the runaround from HP. again, many thanks.

  • Alfonso Galiano Dec 11, 2010

    Thank you very much. Sooo.... simple and efficient. I was ready to take my printer to the repair shop. You save me a lot.
    I am very happy because I never had a problem with this printer until now.

  • caburn Jan 03, 2011

    Thanks, this solved my problem...f or now. I was ready to scrap this thing. Why doesn't HP have this solution on their site?

  • phillawman Feb 01, 2011

    HP Support Desk were useless!
    PC WORLD Phone a Friend was useless!
    I was 5 minutes from throwing the printer away and replacing with a new printer
    when I decided to look on google to see if anyone else had experienced the problem
    and to see if it was recoverable! THE ADVICE ABOVE WORKED 100% !!!!

  • cdh317 Mar 31, 2011

    I was ready to throw C8180 in garbage. It works now.

  • cmpina322 May 16, 2011

    Thank you majcro!!! You amazing! This solution worked perfectly on my C8180. The HP reset solution was totally bogus. They should post this on their site...but that would mean losing money on a bogus repair. Thanks again.

  • julesmazz May 19, 2011

    Thank you So so much for this information!!! It was very helpful and much appreciated!

  • Carl220 Jul 21, 2011

    After I replaced all the cartridges, I got this error. I tried everything until I found your fix. Thank you for this relatively simple solution. It worked great. Only, after the last step, we shut down the printer and restarted it. It worked like a charm.

  • artesiamissy Jul 24, 2011

    it worked right away. Very simple. Thank you very much!!!

  • bmccjbcm
    bmccjbcm Feb 17, 2012

    I thought this was going to work, but it came up with a paper jam error. I cannot see any paper stuck...I have even used canned air. Is there a way to open up the printer and check deeper inside for a paper jam?

  • henry_nord
    henry_nord Aug 22, 2012

    Thank you very much!!! it solved the problem for me :-)

  • Eric Sandbo May 07, 2013

    Worked for me. Thank you, majcro!

  • Michael Gaige Sep 17, 2013

    Thank you this solved the issue, rather than the HP advice to just purchase another printer..

  • Joyce Brooks
    Joyce Brooks Sep 24, 2016

    Thanks! Really worked!


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We also had this error on our C8180 printer, and tried the HP Ox,,,Error reset 'solution' that didn't work. Resetting the failure code worked perfectly. Thanks so much for posting this! :)

Posted on Aug 08, 2010

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First thing I would do is this procedure from HP:

Ox... Error reset

Thanks for using Fixya.

Posted on Jun 24, 2009

  • BostonRag Dec 10, 2010

    It worked initially ! For a day or two, then the error kept coming back more

  • Holly Janzen Nov 19, 2011

    Geez, what is it about 5:30am? It's that time now, and I just found this fix after several hours of pressing all sorts of button combinations while standing on my head, drinking water from the other side of the glass, and humming some lame song. At the moment it seems to be reconfiguring and I'm keeping my fingers crossed - THANK YOU!!


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  • 18 Answers

You can reset the printer through special combos. for instrcutions, visit the link below.

Posted on May 02, 2012

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Posted on Jan 02, 2017

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How do I resolve ink system failure 0xc18a0306?

When powered up press the ink button. This should cause the print head to move to the middle the printer and then back. If it parks properly then everything should be fine. However, if it stops against an ink cartridge it's indicating a problem (no ink/ faulty cartridge). So replace it and repeat the process x3 (ie.for the 3 other cartridges). Once complete the printer should be OK. All this should be covered in the HP user manual.
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You will need to disconnect the USB cable and then disconnect the power cord. Now open the cover and take out all print cartridges. Next, close the cover and reconnect your power cord (if printer does not come on automatically, press the power button) Now just open cover and insert your ink cartridges. Make sure the ink cartridges have ink in them and they are not empty.

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HP Phototsmart C8180 Ink system failure

The printer should have its own ON/OFF switch (or button).
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These error codes indicate that the product has an internal condition. Solution one: Reset the product Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

Oct 23, 2008 | HP Photosmart C8180 All-in-One InkJet...

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Oxc18a0101 error message - C6180 All-In-One

Try the following reset:

Hold the OK and the Help button at the same time. While holding them down, plugthe power in. Continue to hold both buttons until the unit shut off.
After shutting down, release both buttons and power on the printer.

Alternatively follow instructions on this document from HP.

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