Question about HP Office Equipment & Supplies
I have tried to install the HP 6310 all-in-one software in a Vista HP Intel Pentium Dual-Core Desktop Processor E2200. All is well for both the printer and the fax but not the scanner. It is very frustrating .. I have downloaded and re installed and the problem persists. My computer does not recognize the scanner nor does it recognize ANY HP devices .. so the HP Solution Center closes automatically. When I've tried to scan it says: "No Scan Options .. refer to device documentation" HP 6310 ALL IN ONE
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Posted on Jan 02, 2017
SOURCE: 1) can not scan to
Assuming you're using Windows XP, you either need to install the full software suite (to access copy, scan, fax and print features), or if you don't have the CD, download the package here:
Let me know if this helps, and please remember to rate my answer :)
Posted on Sep 29, 2008
SOURCE: I have an HP Photosmart
This may not be the solution for you, but it worked for me. I just shut down and restarted my printer a few times. It seems that if you leave it on all day and night, the printer gets stupid. If you restart a few times, it gets healthy again. It worked for me, and I had the same error message, and I just finished scanning 4 pages.
Posted on Jan 08, 2009
This issue is common with every HP scanning software used with Windows OS which have a firewall running.
If you would try the following:
- check the task bar if HP digital imaging monitor is up and running
- if not, go to C:\program files\hp\digital imaging\bin and double click the file HPQTRA08.EXE
- now the monitor should run
- if not, pls reinstall the software (*)
- if yes, pls try to open HP solution center
- if solution center starts, pls try to scan or to fax
- if successful, no other steps are required
- if faxing is not successful, check in the printer folder, if you find a HP <device name> series fax entry
- if you cannot find it, unplug the printer and delete the entries in both the printer folder and scanner folder
- also run the software CD and start the uninstall_l1.bat and uninstall_l2.bat in the util\CCC on the CD (if 64 bit OS, the run the 64 bit versions)
- restart the PC with the loaded CD
- replug the printer and let it be reinstalled
(*) For a clean reinstall it is recommended to contact HP support. They know the best way to leave a clean system on the PC.
Hope it helps.
Posted on Feb 04, 2009
this means the printer has not been configured to the computer,,
1st check the connection of the printer and the computer,,
then check if all the software like the basic print and scan drivers, hp solution center and the hp imaging device function had been installed or not,,
if all the above things had been checked then
open hp solution center,,
go to scan settings,,
select scan to set up.....,,
you will get two columns there,,
the left will be for the solution center and the right one will be for the printer,,
you will see two arrows in between the columns,,
populate the entries on the printer that is on the right column using the arrowes,,
once done click update device,,
then close the olution center and restart the printer,,
then check it will work................
Posted on Feb 16, 2010
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