Hansgrohe 31730001 Focus S Widespread Bath Faucet spout is unstable

The cartridge should come with instructions on replacement. The part number for the cartridge is 92730000. It is available through your local dealer or online dealer. If you need further help with obtaining the cartridge or installation feel free to give me a call at Hansgrohe. 1-800-334-0455. Press 2 for Tech and ask for David Scarborough. I'll be happy to help.

On this model the escutcheons will turn counter clockwise and the whole handle will lift off as one unit. In some cases water deposits can cause the handle to stick and you may need to use CLR to lossen the deposits. In some other cases installers will put the handle on first and then tighten the valve to the deck. This causes the handle to be too tight to the deck and can strip the handle fixation. Try loosening the the valve set below the handle and see if the handle is easier to remove once the valve is loosened. If you need further help feel free to contact me at Hansgrohe Technical Services at 1-800-334-0455. Press 2 for Tech and ask for David Scarborough.

You should contact your hansgrohe customer service hotline found on the installation book. They will help you solve the problem.

Hello,

Please contact us at the below number or email me directly and I will get you a copy of the instructions that you need.

Regards
Chris

Christopher Scott
Technical Support Specialist
Hansgrohe Inc.
1492 Bluegrass Lakes Parkway
Alpharetta,Ga 30004
Tel:1-800-334-0455
Fax:678-762-7042
Email:[email protected]

This should help you. http://www.hansgrohe-usa.com/JP/hruh0268.pdf

can u mms me a pic of the faucet n what u need a template for (bath kitchen lav faucet)512 5852778

sounds to me as though the problem might be coming from where the drain and pop-up rod meet,..you know how there is usually some little parts i.e.; o-ring, teflon bushings, etc. that HAVE TO BE put in in order,? check that stuff out and if it fixes problem, what looked like bad a spout might not be anymore,......

where are they leaking from?
if they're leaking from underneath, repace the suply lines [between the valve and faucet]. if if from the faucet itself replace your cartrage[s].

Here is the manufactures web where you may request the information you desire concerning your faucet.
http://www.groheamerica.com/s/25_4060/page/modules/iframe/index.php?if_url=http://12.130.64.173/litrequest2.htm