The power light does come on and I have tried other usb ports. Thanks for the response.

Hi check in bios if the usb port is not disabled, also try to connect another device to it for example usb stick. If it's working you may need install drivers for your device first.

light only appears when accessing data from disk. Check that you have right drivers... that is it.

1. Without turning off the product, disconnect the USB cable from the rear of the product. NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon ( ). Remove the cartridges from the product.
2. Wait for the 'Insert Cartridges ' message to display on the control panel.
3. Disconnect the power cord from the back of the product.
4. Wait 60 seconds.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button .
6. Reinsert the cartridges, and then close any open doors on the product.
7. If you receive a prompt to print a calibration page, do so.
8. Reconnect the USB cable to the rear of the product, and then try printing again.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Try All of your USB ports, some ports are not powered. If you continue to not have any response, the factory warranty should replace it.

You are using the correct connection, the external power supply is powering the drive, so the USB cable is just handling data. I believe the message may be telling you that you will get faster performance using a USB 2.0 connection, it is probably sensing that your computer's USB port is USB 1.1.

USB ports carry electricity, as well as data.

While the USB ports on your desktop are OK, the USB ports on your laptop are not sending enough voltage/amperage to power your device.

There exist 'Y-cables' that connect to TWO USB ports on the laptop, and draw power from BOTH ports, to push more power to the device. Try such a cable.

yes may be try with diffrent cable and other usb port.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Normal 0 Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

The usb port in your compute dosent support usb 2 please change the port if your system is latest dont connect both the usb cables of the hdd cauz the latest system is with usb 2 and dosent need power if old system please connect the power usb first and then the data usb cable it should work
please also try to connect to another port of your pc if available
thanks and regards
DUSHAYaNT

I'm assuming that there's currently no response from the device - if you are still getting music and other lights from it; ignore the following.

These devices use USB to charge. It is possible that your USB port is actually the thing not working. Have you attempted plugging it into another computers USB port, or a standalone USB Hub that uses a power adapter? Also, some ports won't provide enough power to charge - if you are using a non powered hub this may be the case - these can also include those handy USB ports on the side of the keyboard.

Also, verify your USB cable is good - this can be difficult as the Sansa's use a proprietary connector. It's not likely to just go bad, but check to see that it fits properly and doesn't appear broken.