Question about Xerox Office Equipment & Supplies
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Make sure the printer is plugged straight into the wall and not through a surge device or power strip. Please try this even if the printer previously worked correctly with this surge device. Power strips and uninterrupted power supplies can cause a low amperage problem, which can trigger a false printhead error.
You may also want to try plugging the printer into a different wall outlet to see if the printhead error continues. This will eliminate the power source as a possible cause of the issue.
If still have the same issue a replacement of your printhead assembly is necessary.
For further assistance please contact Lexmark Technical Support.
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