Question about Dyson DC25 Animal Bagless Upright Vacuum

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Dyson head won't spin - Dyson DC25 Animal Bagless Upright Vacuum

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Hi Stephanie, it's Jack at Dyson.

DC25's brush bar is designed to shut off for protection if something - for example, a shoelace or a rug fringe - jams it. Once you've checked the cleaner head for obstructions and removed any threads or hairs from the brush bar, you should be able to reset your machine. For guidance on doing this, please follow the steps shown in the video I've attached.

Please note the brush bar will never rotate when the vacuum is standing upright. Make sure your DC25 is reclined into the normal vacuuming position before you test it. Pressing the silver brush control switch next to the red on/off switch should get the brush bar running again.

I'm confident this will resolve the issue, but if you'd like some further help from our experts after giving this a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on May 21, 2014

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Posted on May 18, 2014

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Posted on Jan 02, 2017

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https://www.dysoncanada.ca/en-ca/support/dc22/dc22-motorhead

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I'm sorry to hear you're having difficulties with your Dyson. As you haven't stated which model of Dyson you own, I can't provide specific advice. If you can reply and let me know which model you have, I should be able to help.

Alternatively, if you give us a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US), our Helpline advisors will be happy to help you resolve this issue with some troubleshooting over the phone.

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