Question about Dyson DC25 Animal Bagless Upright Vacuum
Hi Stephanie, it's Jack at Dyson.
DC25's brush bar is designed to shut off for protection if something - for example, a shoelace or a rug fringe - jams it. Once you've checked the cleaner head for obstructions and removed any threads or hairs from the brush bar, you should be able to reset your machine. For guidance on doing this, please follow the steps shown in the video I've attached.
Please note the brush bar will never rotate when the vacuum is standing upright. Make sure your DC25 is reclined into the normal vacuuming position before you test it. Pressing the silver brush control switch next to the red on/off switch should get the brush bar running again.
I'm confident this will resolve the issue, but if you'd like some further help from our experts after giving this a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Posted on May 21, 2014
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click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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