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The siphoning mechanism on almost all power washers use "The Venturi" effect to suck up the detergent. Basically, there's no pump...the force of the water passing the siphon hose causes a vacuum which draws the detergent up the tube. There's a small ball that is supposed to fall and block the tube when the trigger is released so it sounds like it got jammed up in there somehow. You could it apart and free it up but I would recommend just purchasing an external detergent dispenser. Home Depot carries them for about 15 bucks. They allow you to use soap with high pressure and bypass the always problematic siphon system.
I have a Troybilt Model 2200 PSI Pressure Washer in which I have used only 2 times in the past 2 1/2 years. Went to use it this past weekend and the pump in not working. Water shoots out of the side. I bought this brand and model as I thought Troybilt was suppose to be so good. Went back to where it was purchased and had no success but to say I could buy another pump or take it in to be repaired. I believe that this power washer should be replaced at no charge. 2 uses does not constitute a few hundreds of dollars.
Have you to heard anything concerning pump problems on this particular model? Thanks for any advice. .