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Washer doesn't spin, just makes funny noise.

I have a whirlpool supreme 8 cycle washer with a 2 speed motor. It drains fine, but makes a funny noise and no longer spins. The only numbers are on the motor: motor #3357978 with a date of: 740A9

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I would change the coupler between the motor and transmission.... whirlpoolpartssurplus.com

Posted on Jun 23, 2009

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Know when clutch going bad


Needs agitator dogs in agitator.

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Wont spin and makes a buzzing noise in all cycles.


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?pop=true&modelNumber=110.26912691

and you'll see a list of major sub-components with diagrams and parts.


The Kenmore / Whirlpool top load uses a reversing motor to initiate the pump for draining and the transmission to spin.

Since the washer will drain the problem is not in the Lid Switch (which tends to happen quite often with these washers)

The problem does however point to the Neutral Drain Assembly.


This is a Whirlpool PDF on how these washers operate. It has a detailed section on how the transmission works.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode.

The buzzing sound that you hear could be the small cams in the assembly trying to connect with the main spin gear.

Ours had basically the same problems.

After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.

In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).

You don't have to remove the drum.

See the following for how to access the transmission.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside.

Remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.

Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main agitator shaft), remove the 8 screws carefully the transmission holds 14 - 15Oz of oil, remove the clip holding the main spin gear on and check the plastic cams.

If the cam that should have a spring doesn't, or the others look damaged, or the main spin gear is damaged the washer won't go into spin mode.

If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.

As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.

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It sounds like your water pump is broken. there is a motor inside that pumps the water out when the machine computer changes to spin cycle

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this is probably a bad motor coupling, you have to take the cabinet off, then the drain pump, then the motor, the coupling is located between the motor and the trans

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1 Answer

Washer won't spin, but making funny noise and water drains


You have a broke motor coupling broken between the motor and transmission the part is not expencive but a little hard to explain how to put it in.

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open top cover (two or three screws on rear and slide back) and look at rear of tub checking clearance to rear panel and nothing touching belt or pulley. whirlpools tend to have a high pitch low volume whine anytime motor operates.
you really dont want to replace that bearing. part of tub assm. $400 part plus labor

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Pr obably a coupling between the motor and gear box, Take motor off and coupling will come out, re place it and it should be fine

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Water not draining out w/ spin cycle


sounds like water may be going out but no spin in last cycle lean washer back and ck underneath for oil leak on top off transmission is a silver colored disk shaped object this is part of clutch if there appears to be a lot of oil on it good chance there is oil on clutch also causing it not yo spin..also ck to see if basket spins after short pause at end of rinse cycle ..start a rinse cycle at setting on timer with lid shut allow to run undisturbed ..once agitation stops in rinse timer should stop then start motor back up to drain ..there should be another short pause then washer should start spinning if does not pause suspect suspect timer if it does pause but doesn't start spinning suspect transmission..remember allow washer to advance by itself DO NOT RAISE LID TO CK..a small load of clothes will let you know if washer has spun

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