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HP Pavilion dv9010us. Has lost ability to get an IP address for the wired NIC, wireless NIC, and for an add-on D-Link USB wireless NIC. I've installed new drivers. Still nothing. I had been able to fix this by rebooting, but now nothing has worked, including HP's help which is now talking about restoring the computer to original factory settings (which would lose all my programs and take 2-3 days work to set up again and I'm still not sure it would work). Is this hardware or software problem? How do I fix?

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  • David English Jun 24, 2009

    Tried netsh resets. Still no network access. Both wired and wireless can find the router, but do not obtain an IP address, subnet mask, gateway, etc. I only get system generated IP addr & subnet mask. See "Status" & "details" below. I get the same results whether using the nVidia nForce wired LAN controller, the Broadcom wireless controller, or a new external D-Link wireless NIC (just different IP adresses, but all starting with 169.254...).

    I now have an additional problem--Diagnostics Policy Service will not run when I click on "Diagnose & Repair." It is set to "Automatic" in the Services window, but when I click on "Diagnose & Repair," I get the msg that I have to start it manually. When I do, it starts and then stops with the msg that it will not run b/c there is no demand for its service. I assume that one of the netsh resets I executed messed up something in the registry so that my request does not interact properly with Diagnostics Policy Service anymore.

    So, is this a software issue, or could it be a hardware issue? For background, the first time I had any problem (last week), I was able to restore network frunction by rebooting, maybe twice. But that no longer works. Hope you have some answers.

    David English

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  • David English Jun 24, 2009

    I just discovered that networking works in Safe Mode including the Internet. (Computer is able to get normal IP address, mask, gateway, etc from router.) But I still have the same problem in normal mode.

  • David English Jun 25, 2009

    At someone's suggestion, I tried suspending my ESET firewall and that enabled the Broadcom wireless NIC to obtain an IP address. It did not allow the nVidia nForce wired NIC to do so. However, after working with ESET to upgrade to the latest version of their software, I was able to get ALL NICs working--the on board wireless, on board wired, and the D-Link external USB wireless NIC.

    I had previously checked ipconfig and released and renewed (renew did not work until firewall issue was resolved). The results of the ipconfig /all was exactly the same as the jpg results posted in my original question.

    I had also tried restoring the Vista to an earlier restore point and then to my earliest restore point. Neither of them worked b/c ESET (firewall) was still running.

    I am still left with a non-functioning "Diagnose and repair" command. I get the msg that Diagnostic Policy Service is not running and to click to open the Services window and start it. When I open Services, I find that DPS is set to "automatic," but is not started and I cannot get it enabled to work with "Diagnose and repair." This seemed to happen after I had run various netsh resets. Any ideas how to get it corrected?


    David English

  • David English Jun 25, 2009

    See added comments. Both wired & wireless NICs came with and are internal to the laptop and have been updated to latest available drivers.

    Issue was firewall.

    If you can help on "Diagnose & repair" issue, that would be great.

  • David English Jul 01, 2009

    I could not start them b/c "Start" was grayed out. I set them all to "automatic," but that did not work. I can live without this if necessary.

    Thx for your suggestion.



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To start the service, right click on its name and select Start.

Make sure the following are started, the repair should work.

Diagnostic Policy service
Diagnostic Service Host
Diagnostic System host.

Ones all 3 are turned on try and see if the repair function work.

Posted on Jun 26, 2009

  • Ekse Jul 01, 2009

    thats odd, are you signed in as the administrator? well let me know if you need anything else.


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Call the manufacturer of the wireless card the software may not be microsoft certified!

Posted on Jun 25, 2009

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First thing go to device manager and just check for the network adapters, if any yellow mark is there or not. If not then the hardware is working quite fine...
1. Did u recently update any drivers of ur wireless devices. 2. Did u stop any wireless services accidentally,
go to command prompt and type ipconfig/all ... then u will find any IP addresses for the listed network adapters.
Please clarify the above points and let me know... so that we will get the exact problem.

Posted on Jun 24, 2009

  • M.Jeevan Chaitanya
    M.Jeevan Chaitanya Jun 24, 2009

    The problem is that in the normal mode one of the wireless services are not starting or any .ini files are not initialising , for that to Restore your system as mentioned below

    But first of all before restoring your computer please try these

    Step - 1:-. Goto Start/run and enter "msconfig" (without the quotes) and press enter .. then system configuration utility will open and then check for the "general" tab in that select Normal Startup and then click Apply and restart your system. This may solve your problem. If not go to Step 2 mentioned below.

    Step- 2:- goto Start/Run and enter "services.msc" (without the quotes) and press enter, this will open a tab. In that look for Right side pane and scroll down till you see "Wireless Zero Configuration" in that check for the "status" whether it is started or not , if it is not started and "startup type " is not " Automatic" the right click the "Wireless Zero Configuration " tab and then select properties in that click Start option and then change the startup status to automatic.

    If the above also doesnt work then try the step-3. this will definitely solve ur problem .. before trying this step , remember the approximate date when the devices worked for u properly in the normal mode.

    Step-3 : Restore your Computer to an older date.

    Fot this to do Go to Start/all programs/accessories/system tools/ system restore

    then select the option "Restore my computer to an earlier time" and then proceed to next , then in the calender shown on your left pane click the bold date when ur devices worked properly and select next and proceed.. then your system will be restarted and opens in the normal mode with all the services running.

    Good luck ..

    Please rate my answer to get me paid for the service done... Thank u ....


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As one of the affected, I can tell you these laptops are a PITA with broadcom wireless chips and also the RTC problem. So now it comes out that something on the MOBO is fubar, no kidding. People have been saying for months that the BIOS is not APIC compliant considering that everytime I try to set the RTC I get a total kernel hardlock HP Pavilion dv9010us. Has lost - icon_mad.gif . The new b43 wireless drivers don't work with the brandnew 2.6.24 patched kernel. These two system series are probably responsible for 90% of all problems on forums with wireless stack. And HP refuses to fix their broken hardware/firmware.

Posted on Jun 24, 2009

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Hi davden,

the issue on your computer is that the TCP/IP (Internet Protocol) has been disabled or uninstalled or corrupted.

here are the best solutions to the problem.

Reinstall TCP/IP

hope these helps.



Posted on Jun 23, 2009

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