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Went to pull down "favorites" bar, promped to sign in w/ google, forgot I ever had a google acct, asked to reset password, was told to go to my Hotmail and follow directions, get to HM, it's changed to this live stuff, it won't let me sign in because I don't know that password that just always comes up, nobody ever uses this computer but me, have HM for years. Now, I have some live something, and I just want my old email back.

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Time moves on while we stand still, hotmail as such has been gone for over a year now, so how have you been using it?

you can still contact google to get your pw reset without hotmail, but the problem may arise where they send it to the last known email as part of the security process to protect your account. You kmight get away with creating a new account on google or HM and use the same ID but a new email address.

Posted on Jun 23, 2009

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Posted on Jan 02, 2017

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The problem might be that you changed you whole account and know you are using a different one.
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I forgot my psswrd to gmail acct, and could not retrieve it, so opened a new one. problem is that old acct is running on my galaxy smartphone, and it will not allow me to delete it without deleting all my...


In order to reset and change the password of Gmail and corresponding Google Account with the affected Gmail email address, follow these steps:

1. Go to https://mail.google.com/ (related: other Gmail URLs).
2. Click on I cannot access my account link.

Change Gmail and Google Account Password
3. Click on radio button of I forgot my password, and then click on password recovery page link (or you can go directly to the link above).
4. Enter the username for the Gmail or Google Account in the field provided.
5. Enter the captcha letters as shown in the image on screen.
6. If you never login to the Gmail for the previous 24 hours, a secret question as set in the Google Account will be presented. Answer the question with a correct answer in order to be able to reset the password.

If you're unable to answer your security question and the account has a secondary email address configured, a link will appear at the bottom of the secret question results page. Clicking on the link will has a password reset email message sent to the secondary email mailbox. After receiving the email, follow the link to reset the password.

If you have login to Gmail in the preceding 24 hours period, the password reset email will be sent immediately instead. Follow the link to reset the password. If you don't have a secondary email address, or if you no longer have access to that account, repeat the steps above after 5 days. At that point, you'll be able to reset your password by answering the security question you provided when you created your account.
7. If you cannot remember the answer to secret question, cannot answer the secret question correctly and do not receive password reset email in secondary email account, try to contact Google for help.

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Just click forgot password link in the signin page. There you will be asked to provide the secondary email address which you have provided during sign up. Once you give it, a e mail will be sent to that mail with the link to reset your password. With that you can able to login to your email account.

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