Fax All in one hooked up to pne jack (directly) and the hooked 2-ext to phone . Can send but not receiving

The only thing that could stop you from sending a fax or not get a dial tone, would be the connection to the phone line. Make sure the telephone wire is plugged into the line jack (not ext jack) and should go straight to the wall, without splitters or extensions. If you still cannot send a fax, try another wire or jack

I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Hello,

Make sure that you have your telephone line from the wall jack plugged into the port on the fax that says "LINE" and that your telephone is plugged into EXT.

All your cables and jacks seem like they are working since your phone gets a dial tone, the onyl thing could be that the wires are mixed or the modem on the fax is broken.

Thanks,

Pat

Hi. Here are some things you need to check: 1. Check the physical connection. Make sure the phone cable you're using is still in good condition. No obvious defects. 2. There are two phone ports behind the printer- Ext and Line. The phone jack from the wall should be plugged in to the Line port of the printer and not in the Ext. port. 3. Make sure to enter your Fax name and the correct Fax number in the printer. These are the basics on how to setup the printer for faxing. Hope these helps.

ALL fax machines need an ANALOG phone line to work reliably. DSL is DIGITAL.

Is the phone line plugged into the "line" jack and not the " phone or Ext " Jack?

I have exactly the same problem! did you find a solution or reason???

Make sure your phone lin is plugged in the jack on the machine that says LINE not the jack that says TEL or PHONE. I have seen this before. the unit gets a dial tone and can send but will not answer.
Hope this helps

no, this machine does not have a message center. the only way is to hook an actual answering machine up to the "ext" jack on your fax. set fax to answer on 1-2 rings, and set your answering machine to answer on at least 4 rings, and set your fax receive mode to "tad" which means telephone answering device.

razors

First of all what type of phone line r u using ....is it a normal phone leine or DSL....

IF u have a DSL...u need to have a splitter...
If u have normal phone line then connect it directly to printer in the line jack...and from Ext jack to phone...

Check if get on hook dail...ie..see if u can hear the dial tone...

Try sending a fax and if u get a msg "fax Complete " then its working