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Posted on Jan 02, 2017
SOURCE: can't read blu ray disc
We searched the internet and found out that many people had the same problem as us and the reason for the problem is a defective part. You have to call panasonic and mail the whole unit back to them for the needed repairs. It really stinks to have to give up our player for so long but what else do you do? Never buy panasonic I guess.
I thought that I deleted all of my information from your website when we discovered our problem. Please do not charge me for this. Also please get rid of my info. If I ever do need help again I am happy to try your site. Thanks for asking.
Posted on May 23, 2008
That is because of a dirty or defective lens. When lens is dirty, the unit may still operate on regular CDs and DVDs and not be reading BD.
Try first using a lens cleaner for Blue Ray: Maxell 190054 Blu-Ray Lens Cleaner
If that does not work, the unit may be disassembled, and lense cleaned with q tips and isopropyl alcohol or cleaning solution. See below:
How to Clean the Laser Pickup Lens on your DVD Player
How to safely clean a DVD lens?
Clean DVD lens, or replace player?
Clean CD or DVD ROM lens with a brush?
Cleaning your DVD drive
How to clean a DVD player
How do I clean my DVD player optical lens isoproponol alcohol
Being this a blue ray unit , I would suggest calling support instead of disassembling the unit by yourself.
Posted on Feb 10, 2009
Have you updated the firmware on it? I had a similar problem with a Sony blu-ray player and I had to download an update and burn it on to a CD then allow the CD to update the blu-ray player. What's the model number of your player, I may be able to get a link to the update for you.
Posted on Feb 15, 2009
As newer bluray movies come out they are constantly tweeking the format. More then likely you need to update your bluray players firmware or software. There should be an option under the menu for the bluray player to update the unit of course this will require that you have it hooked into the internet via ethernet cable or wifi network.
Posted on Apr 11, 2011
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