Question about Lucent Merlin Legend MLX-20L Phone

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I have a merlin legend system with Intuity Audix. One my extension will transfer to Voicemail from outside caller but not internal! How do I fix?

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You need to create an adjunct in the system.

Do you know how to get into system programming?

Posted on Oct 17, 2009

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Posted on Jan 02, 2017

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1 Answer

Callers can't call did numbers


Sounds like trouble with the call piloit

Apr 02, 2014 | Lucent Merlin Legend MLX-10DP Phone

1 Answer

As the receptionist I take calls and then transfer them to the person the caller disires to speak with. For example, if I am on a call and the person I am speaking with would like to speak with my boss, I...


A couple of things, but first. When you TRANSFER a call to your boss using the transfer button, he key to getting rid of the call is to hang up. But that's not your problem. When we install voice mail systems, we reserve 3 buttons; one for VM TRANSFER, one for 2 WAY TRANSFER, and one for VM RECORD. It's easier to link you to the OM of a TDA system than explain it, so here's the link http://www.public.carl.airpost.net/Pana/TDA/200_TDA_OM_06-121.pdf

Pdf page 170 will give you the table for setting up your 94,91 and 90 codes for the above features.
Basically, you press PROGRAM, the button, and dial, for example, 94 500 SAVE to store the VMT . You use it by pressing that button while you on the call (no hold) and either dial your boss' extension or press his DSS button. If you use the 2-way transfer, you can actually put his number under one button and carry on a 2-way conversation with the outside party. Kind of like you would do with the old 'pink slip' messages.

Carl

Mar 16, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

All the calls we recieve in the office go through me. I greet the caller and then transfer them to the person they want to speak with. When I transfer a call, let's say to my boss, my boss will pick up...


Haven't you solved this yet? When we install a system, we reserve THREE buttons for voice mail functions. One is VM Transfer, one is 2 Way Transfer, and one is VM Record. In order you pick 3 buttons press PROGRAM one of the buttons and dial in order 94 500 STORE 01 500 STORE and 90 500 STORE, assuming your voice mail is on the default extension of 500. To send a call to someone's voice mail you press VMT and his DSS button or dial his extension and hang up. The outside party will get all of his greeting. If you want to prompt the user, like you would if you were taking a pink slip, you press 2W Transfer and his extension and carry on a conversation with the outside party. The message records in their mailbox as a new message. If you want to silently record into your OWN box, you press the VM Record button and your conversation is recorded into your own box as a new or old message, depending on how the system is set up.

There are other variations, including a single button transfer into someone's mailbox and some other features that are covered in you telephone sytsem OM or User's manual under Customizing your phone.

Carl

Mar 16, 2011 | Panasonic KX-T7630 Corded Phone

2 Answers

LOOKING FOR A MANUAL FOR lucent 9510 WIRLESS TELPHONE


Hi, Click this link for more data : http://www.vineland.org/tech/phones.pdf Regards, vote please, Jay
Attachment:
Lucent Telephone User's Guide (All Models) For corrections to this document, contact Steve Dantinne at sdantinne@vineland.org or 856.794.6700 x 2350 VoiceMail Welcome to Audix! The first time you use Audix you must record your name and create a password! To Log In: 1. ON Premise Dial 2099 OFF Premise Dial 856-794-6700 extension 2099 You may also dial the main school number to access the voice mail system 1. The system will ask for your extension number followed by the # sign. Note: Teachers will use their voicemail number followed by the # sign It is not the classroom extension number. 2. Enter First Time Password # sign. Record Name As you use Audix, your name will be heard by you and other Audix users. Press 1 Speak your name Press 1 when finished Press # to approve Create Password You will be required to enter a new password with a minimum of 5 digits followed by the # sign. The maximum length of a password is 15 digits. Reenter your password for confirmation followed by the # sign. To Create a Personal Greeting This is what callers will hear when they reach your mailbox. Press 3 anytime you wish to do anything concerning your greeting Press 1 to create your greeting Press 1 to indicate the greeting number you are going to record then speak your greeting Press 2 then 3 to replay the greeting Press # to approve Press 1 to activate for all calls **X or **9 to hang up. To Get Messages 1. ON Premise Dial 2099 OFF Premise Dial 856-794-6700 extension 2099 You may also dial the main school number to access the voice mail system 2. Enter your extension or voicemail number then press #. Note: Teachers will use their voicemail number followed by the # sign It is not the classroom extension number. 3. Enter your Password then press # You are now Logged in. Press 2 (You will hear the day, date and time the message was left and the length of the message. If the message is from another extension you will also hear the person's name and extension number) This is the header To play the message press 0 To listen to header again Press 2 then Press 3 To listen to message again Press 2 then Press 0 To Delete message Press *D To skip to next message Press # To forward Press 1 then Press 2 (record your comment) Press # when done recording. Enter the extension numbers you are forwarding to followed by #. Press # when done addressing. Press # to send. Call Handling Features Volume Control The volume control button will adjust three items. 1. If you are not using the telephone, it will adjust how loud or how softly the telephone rings. Press the up arrow to make the telephone ring louder. Press the down arrow to make the telephone ring softer. 2. If you are using the handset or receiver, it will adjust the sound of the incoming voice. The up arrow will make the voice louder. The down arrow will soften the voice. 3. If you are using your speakerphone, the volume control will adjust the sound on the speakerphone. The up arrow will make the sound louder. The down arrow will make the sound softer. Each item is independent of the other, depending on the device being used. That it what the volume bar will adjust. Hold The hold feature puts a call on hold until you can return to it. To keep a call on hold while you answer another call or perform another task. Press HOLD. The green light next to held call will blink. To return to the held call Press the call appearance button of the held call. Redial The Redial (or last number dialed), feature automatically redials the last extension or outside number dialed. To redial the last number that you dialed. 1. Press REDIAL. The last number you dialed is automatically redialed. Note: The redialed number can be an outside number, an extension, or a trunk or feature access code. Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number, if allowed. To send the present call to another extension or outside number 1. While on a call, press TRNSFR. (Dial Tone). Present call is put on hold, and the green light next to the held call blinks. You are given a new call appearance. 2. Dial the number to which the call is to be transferred. 3. Remain on the line and announce the call; if the line is busy or if there is no answer, return to the held call by pressing it's call appearance button. 4. Press TRNSFR again. Call is sent to the dialed number. 5. Hang up. ...............

Jan 21, 2011 | Cell Phones

1 Answer

We have a Avaya MLX-20L phone system, we need to change one of our co-workers voicemail but do not have the login or password from the previous co-worker who used that extension? Is there a way to overirde...


You will need to log into the admin mailbox of teh voicemail. But there are a few different voicemail systems on that system. Do you know which you have?

Merlin Mail, Merlin Legend Mail or Merlin messaging?

Sep 10, 2010 | Avaya MLX 20L Corded Phone

1 Answer

How to forward a call to a virtual voicemail box


With the caller on the phone, press a "Voicemail Transfer" button, then the extension number and hangup.

OR

With the caller on, press FEATURE 14, then the extension number and hangup.

May 19, 2010 | AT&T Lucent MLS-12D Phone

1 Answer

Can you transfer a call to an outside line on the


Trunk to trunk transfer needs to be turned on for this feature to work.

Dan

Aug 06, 2009 | AT&T Merlin Plus 820D2 KSU Phone

1 Answer

Main greeting


When you log into the voicemail, what does the lady say?

Welcome to Merlin mail, merlin messaging, Audix???

Need to know the voicemail model....

May 21, 2009 | Avaya MLX 5D Corded Phone

1 Answer

TRANSFER TO WRONG EXTENSION


This will be an easy fix. It is your night AA selector code. Did you resolve this?

Apr 07, 2009 | AT&T Lucent Merlin SP 34 Phone

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