Question about HP LaserJet 1020 Printer

4 Answers

Windows XP SP3 doesn't recognize HP 1020

I tried a lot to do...

uninstall all hp drivers,
change USB cable,
turn off, turn on printer...,
restart PC...,
check printspooler service, plug and play, tried printer on other computer,
change USB speed in BIOS,...bla bla
nothing is burnt in printer,

but my computer doesn't recognize printer!

Thanks a lot.

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  • ilicd Jun 24, 2009

    Well, I uninstalled all printer drivers when problem appeared. After that I couldn't install printer drivers because system didn't recognize device. I will try to reset BIOS USB params to old value from 12MB/s to 480MB/s. I tried printer on another computer. It didn't work. Man in service didn't find solution for my problem. I tried to connect printer to all USB ports and tried to use diferent cables (from other printer, cable modem).

    I didn't connect cable until it was prompted to do that. I will try to have a cup of tea after unpluging cable. But every time I restarted computer to try with new printer installation.

    In my device manager I can't see any red or yellow exclamation marks. USB is properly installed.

    I'm not sure is it okay but when I try to install drivers from disk Virtual USB port in printer dialog is not offered.

    In last few days I tried to find solution on Internet. Some gays had the same problems. They said that when they changed USB cable (they put shorter one 1.1m) printer was recognized.

    Their opinion is that USB cable 1.8m is not quality enough and that it can cause problems on higher data speeds (USB 2.0 protocol). They also mentioned SP3 as potentional reason for problems.

    I've been using WinXP with SP3 for about five months and USB 2.0 without any similar problems.

    Thanks for your suggestions, I am not able to try to find solutions today, but I'll try tomorrow. I'll also read your links.


  • Art Ellison
    Art Ellison May 11, 2010

    USB cables should be 15' or shorter or you might have problems. BTW--there is no such thing as a USB2 cable. that's called marketing. They are all the same.

  • Art Ellison
    Art Ellison May 11, 2010

    You uninstalled everything. But did you reinstall the printer drivers? (BEFORE you plugged the printer in) Next, don't mess with the USB speed in the BIOS. If you've been messing around there, go in and reset all the stuff to default for now. Also--you said you tried the printer on another computer--did that one recognize it? If not, perhaps your logic board on the printer is gone south. Oh--and did you swap out USB cables or try other USB ports?



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Lisn....there r only two possible faults (if everything else u stated is goin fine)...use a shorter and new data cable...or check the printer port in which u plug in the cable...u can also chat to the hp xperts on their site if the problem persists

Posted on Nov 12, 2009

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Posted on Aug 08, 2009

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You may have already seen this article, but you have to make sure you don't connect the usb cable until prompted by the software when installing the printer. Home product support, and access to downloads for your model is here. Also consult this document for usb connections., and this for failed installations, this for basics.
Here are some MS links that may help in your situation.
Make sure after your uninstall you unplug the usb cable for at least a few minutes. go have a cup of tea or something. And reboot your computer. Then reinstall the HP software from a download. You could also try, after the printer installation, to visit windows update and run a custom scan of your system, then reboot your computer and see if the printer shows up in the control panel.
Try to take a patient, thoughtful approach, step by step, and if you are connecting via network recognize that it's problematic with these printers (unsupported by HP) and try connecting directly to the computer, then after successful installation try networking...
Best of luck!

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jun 23, 2009

  • efs_perpends
    efs_perpends Jun 24, 2009

    It might seem obvious, but make sure you are installing the printer from an account with administrative priviledges. (see user accounts).

    If you're running behind a firewall, try disconnecting from the internet and shutting down the firewall completely to install the printer, or use the installation setting if you have one.

    Is the printer being installed into printers and faxes ok?

    If so, you may wish to use MS troubleshooting procedures outlined here and here to help diagnose the problem. And here is a search list of MS support options for printing in xp.

    If not, have you tried resetting the printer? See instructions here.

    Also, when uninstalling the HP software, try using the HP uninstaller in all programs instead of the windows uninstaller from add/remove programs. Then reinstall from a download.

    Have you tried using the built-in printing troublshooter in your xp help & support center? That may help you to narrow it down.

    On the other hand, if you tried to use the printer with a different system, and that system also installed the software ok and was not able to print, the fault could be with the printer. Try to go thru these basic troubleshooting steps from HP, configure according to these directions, and these steps., If no luck there, try a network connection by using these instructions. (Also used to force the printer to print a configuration page.)

    I hope something here is helpful to you and you are able to resolve the issue.


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Check in control panel/device manager and see if there are any red or yellow exclamation marks and while there see if your USB is installed

and if find problem contact us at our tollfree no 18884276640

Posted on Jun 23, 2009

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