Secondary meaasage refers to an improper shutdown of the printer, but I'm not aware of any improper shutdown. Resetting the printer has not solved the problem, athough that is the recommended fix by HP. (The procedure for resetting has some very definite and non-intuitive steps.)
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Re: Same error message - ink system failure
You may have shut it down during initialization. (see here.) Is this a new printer, or have you replaced the cartridges? See also here. and here. and to check cartridges here.(Make sure you press ok after aligning.)
When you do the reset, wait 5 minutes or longer before reconnecting. If you're using a usb cable, try disconnecting both power and data cables during the reset.
Be patient, and wait for the machine to go through its process...sometimes you have to reset more than once to clear an errror.
If you get other error messages, write back and let us know the details.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
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My C6180 had the 0xc19a0035 Ink System Failure code, eventually the printer would power on and off every 15-20 seconds - continuously. Apparently some defective components were used in the construction of the logic board (see photo). On my C6180 there were 3 failed capacitors (the green cylinders - the puffed top indicates failure) and a 4th from the same manufacturer (TEAPO - many unfavorable web references to this manufacturer). I purchased 3x 330uF 16V and 1x 680uF 10v rated to 105 degrees Celsius (total about 60cents). On the logic board, the capacitors I replaced are labeled C613, C614, C660 and C662. If you are not comfortable replacing the parts yourself (or don't have a soldering tool), you will have to find someone who will. The time to repair should be less than 30 min - I did it in 25 min with only a solder pen. This fixed the on and off problem and also fixed the ink system failures the printer was having. A similar fix may apply to other HP printers.
Yes, The error is caused by air in the ink feed tubes which happens when the ink in the cartridges runs out or you use an improperly filled cartridge. We have a step by step repair guide posted on our web site at: http://www.ccl-la.com/blog/index.php/category/printer-repair/hp-printer-repair/ There is not any easy way to determine the level of ink in the cartridges but you will need to use full cartridges when you do the air purge procedure needed to clear the error.
I hope this helps, if so please rate our solution.
Apparently some defective components were used in the construction of the logic board (see photo). On my C6180 there were 3 failed capacitors (the green cylinders - the puffed top indicates failure) and a 4th from the same manufacturer (TEAPO - many unfavorable web references to this manufacturer). I purchased 3x 330uF 16V and 1x 680uF 10v rated to 105 degrees Celsius (total about 60cents). On the logic board, the capacitors I replaced are labeled C613, C614, C660 and C662. If you are not comfortable replacing the parts yourself (or don't have a soldering tool), you will have to find someone who will. The time to repair should be less than 30 min - I did it in 25 min with only a solder pen. This also fixed the ink system failures the printer was having. A similar fix may apply to other printers
First check with a new set of orginal HP catridge ; if still it doesn't work then the printer needs to be replaced ; call HP if the printer is in warranty they will do it free of COST ; No. for HP is : 18004746836;
"Unplug the printer cable from the computer.
"Unistall the printer drivers from Device manager and also unistall the all the printer appications
"restart the computer
"try to download drivers from the website
"after installing drivers and software it will ask you to connect the printer.
"then you can connect the printer and and try to Print the test page.
When the print cartridge contacts are dirty and the printer cannot detect/communicate with print cartridge.
Clean the contact points on the cartridges with a dry, lint-free cloth.
1. Open the top cover of the printer.
2. Remove the print cartridges.
3. Clean the copper-colored contact points on the cartridges with a damp, lint-free cloth.
Use a dry, lint-free cloth to remove moisture from the contacts.
5. Insert the cartridges back into the printer.
6. Close the top cover.
7. Try printing again.
If you still cant communicate try with new cartridge .
Ink system failures is a very serious problem on HP printer systems. If
you have this problem you should be ready to replace your printer.
However there are still troubleshooting steps that you can do to try to
resolve this problem. try this Ink System Failure Trouble shooting guide.
*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.