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How to fixing my canon pixma mx397 can not copy from ADF or Glass scanner . help me please

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  • 105 Answers

If it never scanned yet, check that the transport 'lock' has been removed from scanner gear. You should be able to see it when you lift the scanner lid.
If it scanned before ok, but now stopped, there can be many causes for this and it's probably not DIY fixable.

good luck!

Posted on Jan 14, 2015

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Posted on Jan 02, 2017

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SOURCE: Canon PIXMA MP140 error code E 2

error E 2 => The machine is out of paper. / Paper does not feed.

Reload paper in the Auto Sheet Feeder and press the Black or Color button.

Posted on Mar 02, 2008

  • 3 Answers

SOURCE: On my Canon Pixma MP780 a vertical line appears on copies made using ADF

I tried the other solutions listed here - and no luck. After cleaning the inside of the ADF, like the manual suggested - no change. How are you supposed to do that anyway? Deep cleaning the inside of the machine also has nothing to do with it.

I finally figured out why things that I copied with the ADF had lines/marks on them, but those placed directly on the platen (big glass) were fine. When you copy with the ADF, the copy is not being made from the large glass area. Rather, there is a thin glass area right next to it.

Turns out, there were a couple of smudges (goo) on that thin piece of glass which were creating long vertical lines down every sheet. Cleaned the glass - problem solved!

Gosh, I hope this helps someone else save some time, and frustration.

Posted on Dec 03, 2008

  • 1 Answer

SOURCE: canon pixma MX310 scanner not working

I read somewhere that the printer/scanner must be plugged directly into the computer in order to scan.  I tried it, and it works.  Printing can be done wirelessly, but apparently not scanning!

Posted on Feb 25, 2009

komguy
  • 2306 Answers

SOURCE: My CANON PIXMA MP530 is showing the alarm, "Document in ADF."

Open the top cover of the ADF and look for a rectangular hole with a lever stuck down. That lever should only go down when a paper is placed in the feeder, and sometimes they get stuck in the down position. A bent paper clip might help you lift it gently...

Posted on Jun 30, 2009

  • 1 Answer

SOURCE: vertical line appears in scans using the ADF, but not with copies

happened to me after i fed a page with not-too-hard whiteout on it. the feeder makes the page run through a different piece of glass and i just had to clean it.

Posted on Sep 03, 2009

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2 Answers

When I use the scanner, an unsightly thin black line appears on the right side every page. How do I get rid of that black line? Please help! Thanks.


Clean the adf scanner glass (the slit of glass on the left side). All it takes is one spot to cause a vertical line through page

Nov 16, 2015 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How can your fax machine on your canon pixma mx397 work? steps please.. thanks!


For details check Canon Pixma Mx397 Manual. Turn on your your printer. Press "FAX" button from printer. Load the document you want to fax on platen glass. Customize scan contrast and resolution settings as you need. Use numeric numbers to dial receiver telephone number. Start sending. You document will be faxed successfully.

Aug 03, 2013 | Office Equipment & Supplies

1 Answer

When the printed paper comes out of the printer, there is a white line down the middle where the ink doesn't get on the paper Canon MX310


I presume this happens when you are copying and not just printing from the PC. If so then you probably have tippex on the scanner glass. open the scanner cover and you will see two glasses. the left one is for the adf and the larger one on the right is for the flatbed. I bet you have tippex or something white laying on one of the glasses. To prove this all you need to do is make a copy from the adf and make a copy from the flatbed. The adf one will probably have the white line and the flatbed will not.

Simples...

Jun 30, 2011 | Canon PIXMA MX310 All-In-One Printer

2 Answers

Why is there a line on the left side of my copy when I use the ADF on my Canon Image Clas D1150? It does not do it when the flatbed is used. Please help. Thanks, Joann


When lines appear on copies of documents fed through the ADF, it typically means that there is some kind of dirt or foreign material on the glass that the document passes over. A different window is used when scanning from the ADF as opposed to the flatbed. The flatbed window is large, often much larger than a standard sheet of paper. The ADF window, on the other hand, is small and slender. It doesn't need to be large because the document moves over it (as opposed to the flatbed, where the document is stationary while the scanner moves under it).

The ADF window is usually situated next to the flatbed glass on the side of the scanner where the ADF takes in the paper. Open the scanner lid (as though you were going to make a copy on the flatbed) and find the slender piece of glass just under where the ADF would be when the lid is closed. Once you've located the ADF glass, use a mild glass cleaner and a lint-free cloth to gently clean the surface of the glass. If you are able to see the foreign material, you can remove it by hand, but be sure to clean the glass thoroughly afterwards, as fingerprints can also cause poor quality copies.

After the glass has been cleaned, test the ADF copy function and make sure the line has disappeared. If it has not, you may need to remove the slender glass and clean the underside (though this is almost never required, as the underside is protected from environmental debris).

If you find this solution helpful, please leave a positive rating!

Jun 20, 2011 | Canon imageCLASS D1150 All-In-One Laser...

1 Answer

Does canon pixma mx 310 work faxing page up or page down?


When using the ADF load the document with the side you want to copy, fax or scan facing UP in the ADF.

When using the platen glass load the document with the side to be copied, faxed or scanned facing DOWN on the platen glass.

Trust this helpful.

Please vote.

Dec 15, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

When I use the adf to copy something there are always two lines on one side of the paper (to mark the copy). How can I change the setting for this problem. It does not occur when not using the adf. Thank...


Hi;

If you are only getting the lines when using the ADF , but not when placing the document on the glass then there is some type of debris on the scan glass.

This is a small strip of glass that is independent of the copy glass. This glass should be to the left or right of the copy glass. Just glean this well with alcohol or windex and try copying again from the ADF and see if the problem is gone.

Good Luck

Andrew

Jun 28, 2009 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Every Fax we send has stripes going down it making it hard for the receiver to read our faxes. It doesn't happen when we receive fax, print or make copies.


You say it makes copies without the stripes. Do you use the automatic document feeder (ADF) when you make copies, or open the top and lay the paper on the platen? If you get stripes when using the ADF, the ADF scanner area needs to be cleaned. It's the smaller glass area to the left of the main platen glass. Use a damp cloth and remove any dirt or debris.

Jun 15, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Canon MX850 printer - ADF copy has black line on it


Hello, my name is Steve,.
This is a common problem and an easy fix.
If you lift the ADF / top cover assembly up, you will see a small narrow piece of glass next to the flat-bed glass.

Ths is called a "Slit-glass". The only purpose is to read content from that point by the scanner, The Scanner will sit in the underside of it.

It is dirty. Wipe this with glass cleaner and a soft lint-free cloth. you may need to do this several times. Concentrate the part of the glass were this image problem is just by the orientation of the document you are installing with the direction of the document you are passing through the ADF.

It will take several attempts, but with each try, make a new test from the original document, unyil the problem disappears.

I believe this will solve your problem, Best , Steve

Mar 10, 2009 | Canon PIXMA MX850 multifunction InkJet...

1 Answer

Blurry Scanning/Copying


Are you scanning both black and white and color the same way? The ADF (automatic document feeder) uses a different scanning area than when you place the document on the scanning glass. If you open the scanner cover, look to the left of the main scanner glass to the narrow strip used for the ADF. Make sure this narrow strip is clean -- no ink or white-out or scratches. This can make your copies look dirty or smudged.

Jul 26, 2008 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Vertical Line on copies made from automatic feeder


i just used some dust off spray air on the ADF everywhere that there is an opening to spray. it appears to have helped some...its not perfect yet. hope this helps.

Oct 25, 2007 | Canon PIXMA MP830 All-In-One InkJet...

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