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Posted on Oct 12, 2017

Laptop screen is black

Gateway mx6438 laptop screen is black after reloading bios v 68.04 . Power goes on computer boots to CD. can type in dos commands and CD is being accessed. Just cannot see anything on screen. Did phone gateway support to find and remove battery from Main board and other boards (memory, wifi, and HDD) to drain power. This did not solve screen issue.

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gary

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  • Contributor 26 Answers
  • Posted on Oct 12, 2017
gary
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This sounds like your video card and it controls visual functions..have you tried booting direct to the hard drive and bypass the CD? if this does not work looks like its tech time or if you are tech savy and know if your video graphics or GPU is integrated or is separate from the mother board you might be able to get and repair the part yourself...usually they give some indication of getting ready to die when functioning normal screen will fade to white and force you to reboot..this happens on separate GPU systems ...integrated can just wipe out and not reboot..reset your memory sticks as a last ditch effort...If you are uncertain you can look the specs up by googling your model # on any smart phone Good luck GOD BLESS

5 Related Answers

Curtis Richner

  • 461 Answers
  • Posted on Jan 05, 2009

SOURCE: Laptop won't boot after new hdd and memory upgrade

Re-seat the memory and the HDD connector. If no change try the mem modules one by one. If no change try it without the HDD connected to see if there is a problem with the new HDD.

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efs_perpends

efs_perpends

  • 1997 Answers
  • Posted on May 15, 2009

SOURCE: Gateway laptop screen is black?

This could have several causes, including malware installed on your system, but is frequently the result of some kind of hardware driver conflict. Have you recently installed any new hardware or software to your system? If so, disconnect it and try again.
The black screen is an indication that the windows os is not booting onto the system. If you have the recovery console installed, or have the cds, you can run the recovery console to troubleshoot or repair your installation of windows. This procedure is different for xp or vista, so we need to know what os you're on, as well as any error messages you see when it fails to boot.
To begin with, try tapping F8 as it boots up and see it you can get into the OS options screen, then choose Last Known good configuration to boot windows.
Here's a great article to help you troubleshoot the situation, then let us know how it goes and what comes up..

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!



Anonymous

  • 50 Answers
  • Posted on Jul 25, 2009

SOURCE: Laptop will not boot

Try the link . . . www.laptop-problem-solution.com

For find your best solution.


15

Anonymous

  • 1481 Answers
  • Posted on Dec 07, 2009

SOURCE: Cmospwd does not work in resetting the HDD (BIOS?)

u may need to "FLASH" BIOS with a new firmware/software that goes into the BIOS chip, that will require a hardware engineer to do, else to reset BIOS you can try removing the COMS battery from the Motherboard and reinstalling it after 2 - 3 hrs, also in that time keep pressing the power switch of you PC for few minutes without the power supply and without the power cable attached to the PC.

Anonymous

  • 1 Answer
  • Posted on Mar 15, 2010

SOURCE: My Gateway ML6720 laptop will not boot, nor even

any news on this? I have the EXACT same problem.

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Gateway MP8708 Won't boot past BIOS and won't boot into CD/USB/Safe Mode on XP - Blank screen with keyboard dead - Num locks on and wireless light

Somehow your MBR (Master Boot Record) likely got corrupted or possibly your hard drive went bad coincidentally.

Simply, you will start your computer from your Windows CD/DVD install disk, then when at a DOS prompt ( D:\ ) you will then type: FDISK /MBR (press enter).

Find your Operating System install DVD and start your computer with it, then follow instructions within this discussion:
Restore Windows XP MBR without Windows XP disc

Alternatively, review my search results for other instructions:
fdisk mbr windows xp Google Search
tip

Creating a bootable flash drive

<p><b>Resolution:</b><br /> <p>The USB Flash Drive must be configured with an active primary MS-DOS partition. It must also contain the boot files. Follow the steps below to create a bootable USB Flash Drive. <br /> <p><b>Requirements:</b><br /> <ul> <li> Motherboard with BIOS that supports USB boot. <li> USB Flash Drive that may be erased. <li> Bootable floppy disk or CD with Fdisk and Format commands. </li></ul> <p><b>Directions:</b><br /> <ol> <li> Plug in the USB Flash Drive. <li> Make the USB drive the only bootable hard drive. <b>Method 1:</b><br />If available, change the BIOS settings for the hard drive sequence, making sure the USB device is at the top of the list above all other hard drives. Not all BIOS Setup Utilities have this option. <b> Method 2:</b><br /> Disable all hard drives in the BIOS. In some BIOS Setup Utilities you can disable the individual hard drives, while in others you will need to disable the controller. <b> Method 3:</b><br /> Unplug all hard drive cables inside the case. If the cables are unplugged the computer cannot detect and boot to the hard drive. <li> Insert the bootable floppy disk or CD into the appropriate drive. <li> Restart the computer to the bootable floppy disk or CD. <li> At the command prompt, type: FDisk. <li> Delete and create a new active primary DOS partition. <li> Use FDisk to delete all partitions from the USB Flash Drive. <ul> <li> In FDisk, press the 3 key to Delete partition or Logical DOS Drive. <li> If there is just one partition on the drive, choose 1 to delete the primary DOS partition. If there are several partitions, the extended and logical partitions must be deleted before the primary partition. <li> After choosing option 1, the screen appears with partition information and a prompt for the partition to delete. Choose which primary DOS partition to delete, and then press ENTER. <li> A prompt appears to enter the volume label of the hard drive. Enter the label exactly as it appears on the top of the screen in the partition information. If the volume label contains gibberish or lowercase letters, the partition will have to be deleted as a non-DOS partition. Try using the option to delete a non-DOS partition in FDISK. After entering the volume label, press ENTER. <li> You are prompted if it should delete the partition. Press Y for Yes, and then press ENTER. <li> The screen changes to show only the total disk space and a line near the bottom that prompts that the primary DOS partition has been deleted. Press the ESC key to return to the main menu. </li></ul> <li> Use FDisk to create a primary partition on the USB Flash Drive. The drive letter will be C:, since all other hard drives were disabled in step 2. <ul> <li> In FDisk, press 1 to Create DOS partition or Logical DOS drive. <li> Press 1 to Create a Primary DOS Partition. <li> The next screen prompts if the maximum hard disk size should be made into one partition. Press the Y key, and then press ENTER. <li> The next screen prompts that the computer will now reboot. Press ENTER to continue. </li></ul> <li> Exit FDisk and restart the computer. <li> Start the computer from the bootable floppy disk or CD with the USB Flash Drive still connected. <li> At the command prompt, run Format by typing the following command: Format c: /s. Press ENTER. <li> At the command prompt, run FDisk by typing following command: Fdisk /mbr. Press ENTER. <li> Restart the computer without the bootable floppy disk or CD, and attempt to boot to the USB Flash Drive. If it works, it should go to a C:\&gt; command prompt. <li> Change the settings made in step 2 back so that the computer operates normally again. </li></ol>
on Mar 14, 2011 • Computers & Internet
tip

Creating Bootable USB Flash Drive.

The USB Flash Drive must be configured with an active primary MS-DOS partition. It must also contain the boot files. Follow the steps below to create a bootable USB Flash Drive.
Requirements:
  • Motherboard with BIOS that supports USB boot.
  • USB Flash Drive that may be erased.
  • Bootable floppy disk or CD with Fdisk and Format commands.
Directions:
  1. Plug in the USB Flash Drive.
  2. Make the USB drive the only bootable hard drive. Method 1:
    If available, change the BIOS settings for the hard drive sequence, making sure the USB device is at the top of the list above all other hard drives. Not all BIOS Setup Utilities have this option. Method 2:
    Disable all hard drives in the BIOS. In some BIOS Setup Utilities you can disable the individual hard drives, while in others you will need to disable the controller. Method 3:
    Unplug all hard drive cables inside the case. If the cables are unplugged the computer cannot detect and boot to the hard drive.
  3. Insert the bootable floppy disk or CD into the appropriate drive.
  4. Restart the computer to the bootable floppy disk or CD.
  5. At the command prompt, type: FDisk.
  6. Delete and create a new active primary DOS partition.
  7. Use FDisk to delete all partitions from the USB Flash Drive.
    • In FDisk, press the 3 key to Delete partition or Logical DOS Drive.
    • If there is just one partition on the drive, choose 1 to delete the primary DOS partition. If there are several partitions, the extended and logical partitions must be deleted before the primary partition.
    • After choosing option 1, the screen appears with partition information and a prompt for the partition to delete. Choose which primary DOS partition to delete, and then press ENTER.
    • A prompt appears to enter the volume label of the hard drive. Enter the label exactly as it appears on the top of the screen in the partition information. If the volume label contains gibberish or lowercase letters, the partition will have to be deleted as a non-DOS partition. Try using the option to delete a non-DOS partition in FDISK. After entering the volume label, press ENTER.
    • You are prompted if it should delete the partition. Press Y for Yes, and then press ENTER.
    • The screen changes to show only the total disk space and a line near the bottom that prompts that the primary DOS partition has been deleted. Press the ESC key to return to the main menu.
  8. Use FDisk to create a primary partition on the USB Flash Drive. The drive letter will be C:, since all other hard drives were disabled in step 2.
    • In FDisk, press 1 to Create DOS partition or Logical DOS drive.
    • Press 1 to Create a Primary DOS Partition.
    • The next screen prompts if the maximum hard disk size should be made into one partition. Press the Y key, and then press ENTER.
    • The next screen prompts that the computer will now reboot. Press ENTER to continue.
  9. Exit FDisk and restart the computer.
  10. Start the computer from the bootable floppy disk or CD with the USB Flash Drive still connected.
  11. At the command prompt, run Format by typing the following command: Format c: /s. Press ENTER.
  12. At the command prompt, run FDisk by typing following command: Fdisk /mbr. Press ENTER.
  13. Restart the computer without the bootable floppy disk or CD, and attempt to boot to the USB Flash Drive. If it works, it should go to a C:\> command prompt.
  14. Change the settings made in step 2 back so that the computer operates normally again.
on Mar 31, 2010 • Computers & Internet
0helpful
1answer

Configuring updates screen

Try booting up in Safe Mode and see what happens.

Turn off the computer, then hit the power button to turn it back on and immediately start hitting the F8 key repeatedly until you see SAFE MODE. Take the Safe Mode option and let it boot up. Safe Mode will look different to you, the screen will be darker and the icons bigger, this is normal. If it boots up ok, then do a restart into your normal windows mode.


Try running the check disk utility.



To run the check disk utility you will need a repair disc or a operating system disc. Put the disc in the cd drive and boot from it. You want to get to the Dos Command Prompt (Black screen with white letters) and type the following command: chkdsk /r
Check disk will run well over an hour or two and you will notice the percentages going from high to low, this is normal. Let it run to completion. Then reboot machine.

If check disk fails to solve your problem you might have to reinstall windows. Try doing a Repair Install that way you don't loose your data, documents, music, pictures, videos or programs.

In windows xp you get to the dos command prompt by selecting R for repair when the options appear.

In Vista and Windows 7 you want to get to the recovery console and look down at the bottom of the window for the Dos Command.

0helpful
1answer

I have a Toshiba laptop with a Windows 7 operating system AND A BLACK SCREEN WITH AN ARROW(curser) ON IT

Try running the check disk utility.

To run the check disk utility you will need a repair disc ora operating system disc. Put the disc in the cd drive and boot fromit. You want to get to the Dos Command Prompt (Black screen with whiteletters) and type the following command: chkdsk /r
Check disk will run well over an hour or two and you will notice thepercentages going from high to low, this is normal. Let it run tocompletion. Then reboot machine.

If check disk fails to solve your problem you might have to reinstall windows.Try doing a Repair Install that way you don't loose your data, documents,music, pictures, videos or programs.

In windows xp you get to the dos command prompt by selecting R for repair whenthe options appear.

In Vista and Windows 7 you want to get to the recoveryconsole and look down at the bottom of the window for the Dos Command.
0helpful
1answer

I honestly do not know what happened to my laptop but I get these message saying BOOTMGR is missing . I don't know what to do ?

Try the steps below.

You will need a operating system disk or a repair disk to fix it. Insert it in the drive then boot from it. You want to get to a dos command prompt (black screen with white lettering) and type the following commands. Press ENTER after each command.
bootrec.exe /fixmbr
bootrec.exe /fixboot
bootrec.exe /rebuildbcd

Reboot and see if the problem is solved. If not get back to the dos command prompt and run the check disk utility.

To run the check disk utility you will need a repair disc or a operating system disc. Put the disc in the cd drive and boot from it. You want to get to the Dos Command Prompt (Black screen with white letters) and type the following command: chkdsk /r
Check disk will run well over an hour or two and you will notice the percentages going from high to low, this is normal. Let it run to completion. Then reboot machine.

If check disk fails to solve your problem you might have to reinstall windows. Try doing a Repair Install that way you don't loose your data, documents, music, pictures, videos or programs.

In windows xp you get to the dos command prompt by selecting R for repair when the options appear.

In Vista and Windows 7 you want to get to the recovery console and look down at the bottom of the window for the Dos Command.

0helpful
1answer

My Asus X83V will not boot to any CD/DVD, HDD/SSD, and/or USB/Removable Device/drive.

When you power the laptop on pay close attention to the screen to see which key you hit to get into the Bios or System Setup. Hit it and go change the boot sequence to read the CD drive first. Or you can hit the key that says Change Boot Order when you initially turn the computer on and select the CD Drive.

If you can get it to read the CD drive then you can try the Check Disk Utility.
]
To run the check disk utility you will need a repair disc or a operating system disc. Put the disc in the cd drive and boot from it. You want to get to the Dos Command Prompt (Black screen with white letters) and type the following command: chkdsk /r

Check disk will run well over an hour or two and you will notice the percentages going from high to low, this is normal. Let it run to completion. Then reboot machine.

If check disk fails to solve your problem you might have to reinstall windows. Try doing a Repair Install that way you don't loose your data, documents, music, pictures, videos or programs.

In windows xp you get to the dos command prompt by selecting R for repair when the options appear.

In Vista and Windows 7 you want to get to the recovery console and look down at the bottom of the window for the Dos Command.
If you can't get it to read any drive then you might have to do a System Recovery back to factory settings.

0helpful
1answer

How to install windows xp sp2 by using dr-dos

1. Check your BIOS to be sure your computer will boot from a CD. Enter the BIOS setup by pressing the "Delete" or F2 or "F12" key, or as directed at the startup screen, immediately after booting. Set the first boot device to "CDROM" or "DVDROM" instead of "hard drive" if it isn't already.

2. MS-DOS command prompt

Insert the Windows XP installation CD into your CD or DVD drive and restart the computer. When prompted, choose to start from the MS-DOS command prompt with CD support. The MS-DOS command prompt will appear in a moment.

3. Start SMARTDRIVE by typing "SMARTDRV" at the DOS prompt and pressing enter. You don't have to run SMARTDRIVE, but copying the files will be much quicker if you do. The computer will display the DOS prompt again.

4. Enter "CD I386" at the DOS prompt to change to the directory where the setup program starts.

5. Enter "WINNT" at the prompt to start Windows XP setup. The installation program will copy files to your computer and then display a message requesting to reboot.

6. Press the "Enter" key to reboot. The setup program will start again and check that your hard drive format is compatible with Windows XP. If not, it will guide you through partitioning and formatting the drive and then ask you to reboot once more.

7. Press "Enter" to reboot. The computer will restart in Windows XP mode and automatically start the Windows Setup Wizard to detect your hardware and finish the installation.

0helpful
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I have a gateway ML6720: gets into BIOS OK, but won't BOOT

Upon starting up your computer keep pressing the F8 key. You will see the repair screen come up. Choose the line where you can use the c:/ prompt so you can do the following
When the black DOS screen appears type in chkdsk /f /r
answer Y and reboot
The computer will run a check and repair on your DOS system
When done in a hour or less reboot and see if it will operate correctly.
It is best to have a system reboot disc handy if this happens again. I would create one on a CD if this fixes your problem
0helpful
1answer

I cant load recovery cd. blue screen

Is it the correct disk for that machine??

Enter BIOS and ensure first boot is CD.

Ensure there are NO finger prints on CD.
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