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Hi There should be 2 removable pieces between the cap and the main body. There should be a plastic compression sleeve, and a rubber sleeve. They should look similar except one is hard and the other is soft. The best way to clean the steam tip is to loosen the cap and pull the bottom of, leaving the other pieces on the wand.
I called them about the same problem, they can only sell the entire wand assembly, not the teeny washer that I lost. $35. If I knew what it looked like I wonder if I could find something at a hardware store.
No offense to Irishwarrior but the answer to your question is yes, you can buy a replacement. Call Delonghi. The inner sleeve has a flat spot on the back that matches up with the steam wand. No glue, and o ring holds it in place, either the o ring is worn out or the hole in the bottom of the sleeve is partially clogged creating more pressure than the resistance of the o ring. A paper clip straightened out will "****" it out. If you need to replace the whole steam wand arm you would want to order a new "tap" valve. Delonghi can give you the # of an authorized service center where you can order one (Delonghi will not sell you "internal" parts)
Remove the black plastic outer sleeve of the Frothing Wand (some models have a metal outer sleeve). If done correctly, the “sleeve” has been removed, but the inner wand with red or black washer, is still connected to the machine. 2) The part of the sleeve assembly that you have removed is comprised of 2 pieces, the frothing sleeve and the center piece. The center piece can be seen if you look into the top of the wand. 3) Using a pencil (eraser end), or similar shaped object, push down on the center piece until an audible “click” is heard. The “click” means that the centerpiece is back into the proper position. When in the proper position, the center piece visibly sticks out the bottom of the sleeve about ¼-inch. It looks like a bird beak. 4) Now put the sleeve back on the machine and your machine should be ready to froth again.
As for the milk island, translaltion from the italian solution using google and drying all the parts works
I have just had a similar problem. Water no longer moves through the steam wand when I try to prime it. Instead, water shoots through the shot handle (or screen if handle is not in).
One thing I did notice is that the dial for the steam wand unscrewed too far and basically popped out. I screwed it back in and the water did not ever come out of the wand again. I took the top lid plate off and unscrewed the wand dial and removed it. I put it back and noticed that there is a little metal spring switch underneath that I assume turns the wand pump on.
Attached to the dial is a plastic sleeve with a flat side. When the dial is turned, this sleeve should turn the switch on. I noticed though that the sleeve is creeping up the shaft towards the dial head which makes it miss the spring switch.
I don't know what kept the sleeve in place before. Probably a plastic stop that has been worn away from use. There is an allen screw in the sleeve, but tightening it doesn't seem to keep it in place. Perhaps inserting a spring in between the dial and the sleeve would work, but the sleeve cannot be taken off to do this. No other answers right now. My wife is not happy the lattes have dried up.