Question about HP PSC 1600 InkJet Printer

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When I press print, the printer tries to take the paper, but the roller/wheels do not come down and grab the paper. Therefore, the printer says out of paper

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If the paper fed rollers do not drop onto the paper it is possible the cam is jammed.
turn the unit off remove the paper and try to pull the paper fed arm downwards and try turning the rollers counter clockwise also.
if the arm drops power back up and retry a pcl command if not you may need a technician to strip the unit and adjust the cam gearing or solenoid action depending on the feed and separation capabilities

Posted on Jun 23, 2009

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Posted on Jan 02, 2017

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1 Answer

Printer shows jam when there is none, press the check and it prints OK


That type of problem is called a phantom paper jam and is caused by the printer not picking up the paper like it should. When the print job is sent to the printer the pickup rollers turn and should grab the top sheet of paper and feed it into the printer. When the rollers get worn down and slick they can not grab the paper right so you get the error message. When you retry the rollers may be able to grab the paper and the job goes through. To correct this intermittent problem you will need to replace the pickup rollers and separation pads. This is easy to do for the end user no need to send the printer in for service. Here is a link to the roller kit needed for the HP Lasejet 2420 printer:

http://www.ccl-la.com/catalog/product_info.php?products_id=304

Mar 05, 2013 | HP LaserJet 2420 Printer

1 Answer

My lexmark x2470 attempts to feed paper and print then paper stops but the printing proceeds but not on the paper


One common cause of paper feed issues is a build up of dust on the printer's rear paper feed roller. This roller consists of a plastic axle with one rubber roller on each side. This is located in the automatic sheet feeder and is referred to as the "Pick Roller." As dust builds up on the rubber rollers, they become less tacky and therefore unable to grab a single sheet of paper.

To prevent and/or cure this type of paper feed problem, these rubber rollers should be cleaned. Unplug the printer's power cord and remove the paper from the automatic sheet feeder. Locate the pick roller and clean the rubber wheels on the left and right with a cloth dampened with warm water (be sure there is no excess water on the cloth as it may drip into the machine). After these are free of any dust or ink build up, reload the paper and plug the power cord back in. The paper should then feed normally.

Next, try this printer self-test by following the steps given below:
1. Turn the power to the printer off by pressing the "Power" button once.
2. Press and hold the "Copy" button.
3. Continue holding the "Copy" button, while pressing the "Power" button once to turn the power back on.
4. Once the light on the "Power" button flashes, release the "Copy" button. This should start the Self-Test.
The self-test should print out a set of black and color bars.
Should this test fail, remove the cartridge and try it again without the cartridge installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, you may have a paper jam, or the printer may require service.
Remove the paper from the printer and check for any obstacles (pens, thumbtacks, paper clips, etc.) or other obstructions. If you don't see any, disconnect the cables from the printer, turn it upside down and gently shake it to see if anything falls out. (Be careful to hold the cover shut during this procedure, and don't look up into the printer while you're shaking it.) In the event nothing comes out of the printer, you may require service to the printer. Stop here and let us know if this is the case, and we can provide you with further instructions.
If the self-test completes without the cartridge installed, run the self-test again with the color cartridge installed. If you find that the cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Oct 19, 2009 | Lexmark X2470 All-In-One InkJet Printer

1 Answer

The paper only comes out through the left side of the paper path. I didn't find anything jammed on the rigth side when I pushed an envelope through it.This started when I changed the paper in the printer....


One common cause of paper feed issues is a build up of dust on the printer's rear paper feed roller. This roller consists of a plastic axle white roller. This is located in the automatic sheet feeder and is referred to as the "Pick Roller." As dust builds up on the rubber rollers, they become less tacky and therefore unable to grab a single sheet of paper.

To prevent and/or cure this type of paper feed problem, these rubber rollers should be cleaned. Unplug the printer's power cord and remove the paper from the automatic sheet feeder. Please remove the paper access door from back of the printer and clean the white rollers inside with a cloth dampened with warm water (be sure there is no excess water on the cloth as it may drip into the machine). After these are free of any dust, close the paper access door. Reload the paper and plug the power cord back in. The paper should then feed normally.

Next, try this printer self-test by following the steps given below:

1 Load plain paper.
2 On the printer control panel, press .
3 Press the left or right arrow button until Maintenance is highlighted, and then press OK.
4 Press the left or right arrow button until Print Test Page is highlighted, and then press OK.
5 Press OK again. A test page prints.

The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed by itself. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Oct 02, 2009 | Lexmark X4650 InkJet Printer

1 Answer

My printer won't feed the paper through. the spindle rolls but won't grab the paper in the paper feeder


One common cause of paper feed issues is a build up of dust on the printer's rear paper feed roller. This roller consists of a plastic axle white roller. This is located in the automatic sheet feeder and is referred to as the "Pick Roller." As dust builds up on the rubber rollers, they become less tacky and therefore unable to grab a single sheet of paper.
To prevent and/or cure this type of paper feed problem, these rubber rollers should be cleaned.

Unplug the printer's power cord and remove the paper from the automatic sheet feeder. Please remove the paper access door from back of the printer and clean the white rollers inside with a cloth dampened with warm water (be sure there is no excess water on the cloth as it may drip into the machine). After these are free of any dust, close the paper access door. Reload the paper and plug the power cord back in. The paper should then feed normally. 

Next, try this printer self-test by following the steps given below:


1. Turn the printer ON.
2. Press the down arrow button till the screen displays “Maintenance". . 
3. Press the "Check" button. 
4. Press the "Down arrow" button till the screen displays “Print Test Page.” 
5. Press the "Check" button.


The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed.  If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed by itself. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.


If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Oct 02, 2009 | Lexmark X7550 InkJet Printer

1 Answer

Lexmark x83 does not pull paper through; what do I do?


One common cause of paper feed issues is a build up of dust on the printer's rear paper feed roller. This roller consists of a plastic axle with one rubber roller on each side. This is located in the automatic sheet feeder and is referred to as the "Pick Roller." As dust builds up on the rubber rollers, they become less tacky and therefore unable to grab a single sheet of paper.

To prevent and/or cure this type of paper feed problem, these rubber rollers should be cleaned.

Unplug the printer's power cord and remove the paper from the automatic sheet feeder. Locate the pick roller and clean the rubber wheels on the left and right with a cloth dampened with warm water (be sure there is no excess water on the cloth as it may drip into the machine). After these are free of any dust or ink build up, reload the paper and plug the power cord back in. The paper should then feed normally.

Next, follow the steps given below to perform the self-test:

1. Press the "Menu" button 10 times. It should then read "Maintenance" on the printer's display screen.
2. Press the "Select" button once. You should then see "Cartridges" displayed on the printer screen.
3. Press the "Right Arrow" button 3 times, which then brings you to the "Self-Test" option.
4. Press the "Select" button once. It should print out a sheet of paper with horizontal color and black lines and smaller vertical lines.

The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues and we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Sep 30, 2009 | Lexmark X83 All-In-One InkJet Printer

1 Answer

Lexmark X2350 won't pull paper to print.


One common cause of paper feed issues is a build up of dust on the printer's rear paper feed roller. This roller consists of a plastic axle with one rubber roller on each side. This is located in the automatic sheet feeder and is referred to as the "Pick Roller." As dust builds up on the rubber rollers, they become less tacky and therefore unable to grab a single sheet of paper.
To prevent and/or cure this type of paper feed problem, these rubber rollers should be cleaned. Unplug the printer's power cord and remove the paper from the automatic sheet feeder. Locate the pick roller and clean the rubber wheels on the left and right with a cloth dampened with warm water (be sure there is no excess water on the cloth as it may drip into the machine). After these are free of any dust or ink build up, reload the paper and plug the power cord back in. The paper should then feed normally.

Next, try this printer self-test by following the steps given below:
1. Press the "Power" button to turn the printer power off.
2. Press and hold the "Copy" button.
3. Press the "Power" button one time and release it(keep holding the copy button).
4. Let go of the "Copy" button after the power LED flashes once.
5. The self-test will produce 1 page. The test is not continuous.
The self-test should print out a set of black and color bars.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 11, 2009 | Lexmark X2350 All-In-One InkJet Printer

4 Answers

Magicolor 2400w won't feed paper


CLICK HERE for the manual

See page 55 for cleaning the media roller.

Jan 26, 2009 | Minolta magicolor 2400W Laser Printer

2 Answers

Printer has problem grabbing certain papers


i have an r1800 as well and i solved this very easily.
usually most epson papers come with a sheet feed cleaning page- a thick piece of paper, same size as the rest, with an adhesive strip in one area. ya peel off the protective coating and put this sheet in and it rubs against the wheel and grabs off lint and stuff. I have done this and it sorta works, but mostly, i think its rather inadequate. plus, not all papers come with this sheet.

so what i did was, when the printer tries to grab a page and doesnt load one and its in the error mode, remove all the paper, and get a cloth wet with isopropyl alcohol. reach in there and set it lightly against the wheel and press the paper button. the printer will try to load another sheet and it will make all of it's usual noise, and the wheel will spin, be sure it's getting wiped with the alcohol. do this three times. then let it dry. reload the paper, and voila!


Nov 04, 2008 | Epson Stylus Photo R1800 InkJet Printer

2 Answers

Printer will not feed paper / message E2 ...cannon pixma mp 160


don't know if it's the same problem i had but its maybe worth a try. My paper went in a little, the wheels were turning but it didn't take the rest of the paper or print.
someone replied to my problem, i tried it and its fixed 1st time, for others its taken a few attempts and then worked..
Solution:- Use a piece of thin card, a magazine cover is what i used, make sure its A4 size then try to print something, as the paper starts moving PUSH it through! and hey presto it worked for me, everything printing fine now. hope this helps, let me know how you get on. Garty

May 08, 2008 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Dell Laser MPF 1600n WON'T PRINT


Two causes:

1. Worn out roller
<or>
2. Spring-loaded tray not engaging when placed into printer

1. The roller will try to "grab" the paper when the job starts. If it becomes too worn, it will slip and not grab anything. One fix is to apply a small amount of moisture to the u-shaped rubber roller.
Other option is to wrap a rubber band around it if you can.

2. Check to see if tray spring works properly. There is a small white knob on left side of tray. Push paper in tray down all the way until it clicks. Engage knob on side and paper should spring upwards. If this does not happen, the roller will not be able to engage the paper and it will simply click as it tries in vain.

Dec 07, 2007 | Dell 1600n All-In-One Laser Printer

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